Learning And Development Manager

Key Responsibilities

1. Training Strategy & Planning

• Develop and implement a comprehensive L&D strategy aligned with business goals.
• Identify training needs through performance evaluations, audits, and operational feedback.
• Create annual training plans and budgets for all F&B departments.

2. Program Development

• Design and deliver training programs for:
• Customer service excellence
• Food safety and hygiene standards (e.g., HACCP)
• Product knowledge (menu, ingredients, upselling techniques)
• Leadership and management development
• Develop onboarding and orientation programs for new hires.

3. Training Delivery

• Conduct in-house training sessions, workshops, and coaching programs.
• Coordinate with external training providers when required.
• Ensure training materials are updated and relevant to current operations.

4. Performance & Evaluation

• Monitor and evaluate the effectiveness of training programs using KPIs and feedback.
• Track employee progress and maintain training records.
• Recommend improvements based on assessment results.

5. Compliance & Standards

• Ensure all training complies with company policies and local regulations.
• Maintain high standards of food safety, hygiene, and workplace safety.
• Support audits and inspections through proper training documentation.

6. Leadership Development

• Identify high-potential employees and create succession plans.
• Develop leadership training programs for supervisors and managers.
• Coach department heads on team development and performance improvement.

7. Collaboration

• Work closely with Operations, HR, and Quality Assurance teams.
• Align training initiatives with brand standards and service expectations.
• Support new outlet openings with pre-opening training programs.