E-commerce Manager

We are seeking a highly driven E-Commerce Operation Manager to oversee our e-commerce platforms and operational excellence across multiple channels.

Key Responsibilities:



1. Digital Management & E-Commerce

• Manage and enhance the Company Express app, including system upgrades, integrations, and overall platform performance.
• Oversee Magento operations: product listings, promotions, and voucher configurations.
• Ensure seamless integration across key systems (payment gateway, SMS, ERP, and analytics tools).
• Optimize user experience (UX/UI) to improve conversion rates and customer retention.
• Plan and execute digital marketing campaigns across social media and Google Ads, including in-app promotions.
• Analyse data and generate business insights for strategic decision-making.
• Manage brand presence and performance across aggregator platforms (e.g., Ninja, Hunger Station, Noon).
• Develop promotional campaigns and monitor performance to maximize visibility and ROI.

2. Operations Management

• Supervise daily operations of the Company Express across all regions, ensuring consistent service standards.
• Monitor inventory levels to prevent stock-outs and ensure smooth order fulfilment.
• Manage workforce operations, including scheduling and performance-based incentives.
• Track and improve key KPIs such as pick-to-pack time, delivery success rate, and last-mile efficiency.
• Lead staff training on product handling, delivery procedures, and safety standards.
• Oversee dark store and aggregator operations, ensuring high product availability (minimum 80% SKU uptime).
• Handle financial processes, including cash collection, reconciliations, and claims management.
• Drive commercial growth by onboarding new partners and managing end-to-end setup.
• Manage reverse logistics and returns to minimize losses and improve recovery.