• Responsible for overall profit and loss of the region including ‘’SSS” (Sales, Stock and Staff).
• Ensure to present quarterly P&L to the concerned HO personals.
• Responsible to manage rentals/lease discounts in coordination with the Head Office, Shop Managers and mall management.
• To ensure shop timing should comply with the mall timing.
• Staff attendance at shops by appropriate scheduling of sales staff
• Lead and manage sales team of the shop and motivate the sales staff to achieve monthly sale targets
• Ensure exceptional customer care, customer service and assistance by following the Shops Operations Manual.
• Train new joining staff by delivering knowledge of customer service, products knowledge, software systems, cash & stock handling and other operation of sales.
• Handle and resolve customer queries and complaints
• To brief the customers and sale staff for newly launched products
• To ensure inter transfer of employees/temporary replacement are executed with the coordination of Head of Sales, ASM/SM and Manager HR/Admin and also as per Labor Law.
• To ensure shop displays and décor are always maintained according to the company standards and also ensure that cameras are working at all time.
• Management of sales promotions, promotion counter and display of new products
• Guide and motivate the staff to attract new and existing customers
• To maintain a reasonable stock of products and miscellaneous office supplies and also ensures to implement FIFO (First in First out) at shop and store.
• Ensure proper entries of stock receipts, transfers, tester/ damage and issuance as per company guidelines
• To ensure proper sale entries in system and monitor bank deposit of cash sales
• Maintenance and monthly closing of shop petty cash
• Cooperation with internal audit department to conduct shop audit
• Responsible to shop audit while terminating or resigning of sale staff with the coordination of internal audit department
• Responsible to monitor all fixed assets at shop and store and report in case of any anomaly.
• Strong coordination with ASM/SM for inventory (in case of any urgent/logical requirement)
• To ensure company policies, operational procedures and manuals are fully implemented.
• Responsible to run overall shop operations and follow other tasks as assigned from time to time