TS Controller

As a valued member of the QRIT Technical Services team, we are seeking a TS Controller to coordinate IT Service Delivery and Support for outstation offices (global locations) and associated infrastructure services.

This position is responsible for the strategic planning, implementation, and maintenance of IT infrastructure across global offices. The scope includes desktops, laptops, printers, scanners, networks, telephone systems, software deployment, MPS, and multi-factor authentication (MFA).

You will coordinate IT support activities provided by contracted local IT companies, acting as a liaison between headquarters IT teams and assigned global offices to ensure seamless delivery and extension of IT support services.

The CDC, Contact Centers, and Offshore Development offices collectively provide critical support for business operations. As TS Controller, you are responsible for coordinating IT operations, which include setting up devices, managing network access, and ensuring telephony services for new hires. Delivering prompt and effective IT support to your designated global offices is crucial to maintaining operational efficiency.

Key Responsibilities Include:

• Deliver comprehensive IT support for all infrastructure and services, including end user devices, networks (LAN/WAN), security and access systems, and business applications, covering installation, maintenance, troubleshooting and resolution.
• Oversee and resolve issues for technologies such as SITA managed Zscaler proxy and SDWAN solution across global offices, working closely with SITA and internal network teams to ensure reliable connectivity and security.
• Manage IT infrastructure at contact centres and CDC offices, including servers, networks, printers, guest WiFi, and related systems.
• Provide effective Level 2 and Level 3 support for all IT incidents and service requests, ensuring timely resolution within agreed SLAs.
• Conduct regular technology refreshes and compliance checks, using software tools to monitor endpoint devices and ensure adherence to company standards.
• Liaise with third-party providers and vendors for stable and secure IT service delivery, and ensure data security during asset disposal, including providing evidence of data sanitisation.
• Act as the main escalation point for IT issues, coordinate cross-team and vendor support, drive continuous improvement initiatives, and maintain up-to-date documentation and knowledge bases.
• Administer and support Microsoft SCCM for software deployment, patch management, and remote troubleshooting of end user devices across all supported locations and oversee the Operating System versioning with the available end user devices.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make.You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

• Closing Date: 2026-05-03