Lead Operations Data & Performance Analyst

About the role:

Responsible for the performance analysis (proactive and reactive), validation and reporting of AOCC operational data in order to support decision making for procedural and conceptual improvements. The job also enhances the monitoring of the AOCC personnel performance on OPS data handling and hard resources allocation actions, with the scope to achieve a deeper insight on the improvement capabilities. Furthermore, the job plays a key role on the transformation of the AOCC reporting scheme.

Key responsibilities

• Provide technical expertise to the information system team in major application deployment by assisting in designing process to arrive at high performance and optimal operational solutions.
• Develop consolidate operational dashboards, analyze and report of hard resources allocation related data and trends to the management team based on AOCC actions (real time vs planning, historic, etc.)
• Reduce manual operational jobs by ensuring automation of as many operational procedures for monitoring and supporting the day of operation responsibilities of AOCC.
• Develop supporting material and perform training to raise the data driven approach to decision making.
• Produce reports and analysis on internal performance of the AOCC department and AOCC personnel against the set KPls and other performance metrics. Ensure that this information is timely, accurate and highlights areas of opportunity or risk.
• To proactively research of operational issues to determine a source of data discrepancy or a trend and identify solutions for prevention of future discrepancy.
• Analyse information using various statistical methods, highlight patterns and trends within the data suggesting conclusions. Support Line Manager by designing and presenting conclusions gained from analysing data using statistical tools.
• Develop statistical / supporting data as advised by the management through presentations, business cases and management information reports.
• Attend Daily/ Weekly/ Monthly meetings with managers to understand the business requirements. Meet with business to discuss operational projects briefing providing current and targeted data that will help the business to set the KPl's outlined by the management.
• Collaborate with other data analytics and reporting teams to improve overall operational reporting capability and identify opportunities for improvements using alternative data sources.
• Design; develop automated reporting using the available corporate applications. Capture, analyse and present the data.
• Provide guidance to the AOCC duty team on how to use applicable data & information management and reporting systems.
• Perform other department duties related to the position as directed by the Head of the Department.

• Closing Date: 2026-05-13