Showroom Manager

JOB PURPOSE:

Manage and oversee the overall operations of the Showroom in order to ensure it meets and deliver its objectives while complying with standards set by the Division and other parties

KEY RESULTS AREAS / DELIVERABLES & KEY ACTIVITIES:

1.) CUSTOMER SERVICE / HOSPITALITY

Oversee the delivery of Customer Service and Hospitality to all Customers and Visitors coming into the showroom to provide a positive experience resulting to potential sales.

• Oversee the Showroom Team’s appearance, ensuring a standard is implemented for better customer service and hospitality.
• Ensure that the team exhibits a level of customer service that exceeds customer expectation.
• Resolve Visitors and Customer complaints and issues timely and within the satisfaction of all parties.
• Entertain visitors and customers and respond to their inquiries and request for a more positive experience in the showroom.
• Oversee the deliveries of the requested product / stock to the Customer in accordance to the quotation / agreement in order to meet and exceed Customer needs and expectations.

2.) VISUAL MERCHANDISING

Oversee the visual merchandising of the Showroom in order to promote products while enhancing the sales of the Showroom’s different products and solutions.

• Oversee the setup of the different products, from time to time, in order to maximize the product’s promotion, provide customers different changing perspective of the showroom, resulting to higher probability of sales.
• Plan and oversee the setup of new products for display in the showroom in order to facilitate its sales and promotion.
• Ensure that the different Brand’s standards and visual guidelines are implemented in the showroom.

3.) STOCK MANAGEMENT

Oversee the management of the Showroom’s stocks in order to maintain and balance a sufficient level of inventory as required by the Showroom in selling of its products.

• Analyze customer demands and inquiries in order to identify the items to be stocked and its required quantity / level.
• Monitor the stocks / inventories on a periodic basis in order to timely request for replenishment for those within the minimum stock level.
• Follow up with Procurement on delivery of stock / inventory to ensure a sufficient level of stocks / inventory is always at hand.
• Manage the stock / inventory receipts in order to check and verify that the required stocks are delivered within the correct quantity requested.

4.) SALES / QUOTATIONS

Oversee the delivery of Sales Target / Quotations in order to support the Division in achieving its revenue objectives.

• Conduct the Sales process for interested visitors and customers and push for Sales of the product.
• Ensure that the sales process in the Showroom follows the Division’s standards and procedures at all times.
• Build and maintain relationships with visitors and customers in order to timely obtain opportunities to sell products and solutions upon their inquiry / demand.
• Inform Visitors / Customers on new stocks / products and any showroom promotions in order to induce them to come to the Showroom and buy the Division’s products and solutions.
• Prepare and submit quotations to customers, based on their inquiries and request, after the approval of the Sales Manager.
• Prepare and submit reports to the Sales Manager on Sales / Quotation deliverables for feedback and decision making.

5.) SHOWROOM SAFETY & SECURITY

Oversee the implementation of the different activities in the store to minimize or prevent damages or loss of Division properties, assets, stocks and loss of life or health.

• Ensure that the Showroom Standards (hygiene, maintenance and housekeeping) are maintained in order to create a pleasant environment.
• Ensure that the Showroom complies with Government standards and regulations, and has the minimum requirements (e.g. Fire Protection, etc.) to pass any inspections from its representatives.
• Oversee the Showrooms safety and security in order to minimize or prevent any potential loss of stocks, items or assets due to thefts. 

6.) AD HOC ACTIVITIES

Carry out Ad Hoc Activities, as and when requested by management, in order to ensure the achievement of deliverables.

• Inform the Sales Manager regarding any conflicts in the instructions against the present responsibilities and tasks.
• Serve as Vacation Replacement, as and when necessary.
• Provide assistance in the collection effort for Customer receivables and delinquent payments.