Receptionist

SDA Consulting & Services is seeking a professional and customer-oriented Receptionist and Customer Service Coordinator to support front desk operations and client communications. The role involves greeting visitors, responding to inquiries, scheduling appointments, maintaining accurate records, and assisting the consultation team with daily administrative activities.

• Greet clients and visitors in a courteous and professional manner.
• Respond to phone calls, messages, emails, and online inquiries promptly.
• Share general information about company services and direct inquiries to the appropriate team member.
• Identify client needs and connect them with the relevant consultant or department.
• Accurately record client information in the company database or CRM system.
• Schedule appointments, meetings, and follow-up communications.
• Maintain organized records of inquiries and client interactions.
• Follow up with clients regarding appointments, documentation, and service updates.
• Assist consultants and team members with client coordination and administrative support.
• Organize and maintain client files and related documentation.
• Address customer concerns professionally and escalate issues when necessary.
• Ensure the reception area remains welcoming, organized, and professional.
• Foster positive client relationships and contribute to a high standard of customer service.
• Support general office administration duties as assigned.