Fitness Manager

Position Summary:

The Facility Manager is responsible for the day-to-day operations, performance, and member experience within a gym and fitness facility. This role combines leadership, operations management, customer service, and commercial performance oversight. The Facility Manager ensures that the gym runs smoothly and profitably, while delivering an exceptional environment for members and a positive, productive culture for staff.

Key Responsibilities:

1. Operational Management

• Oversee the daily operations of the facility, ensuring cleanliness, safety, and service standards are maintained at all times.
• Manage equipment maintenance, repairs, and inspections in coordination with technical teams or external vendors.
• Monitor utilities, consumables, and general supplies to maintain optimal operational readiness.

2. Team Leadership & Staffing

• Recruit, train, and lead a diverse team including front desk staff, fitness trainers, cleaners, and other service personnel.
• Prepare staff schedules and manage shift coverage to meet business needs while minimizing overtime and ensuring fair workload distribution.
• Conduct regular team meetings, performance evaluations, and coaching sessions.

3. Member Experience & Customer Service

• Ensure all members receive exceptional service throughout their journey—entry, training, support, and follow-up.
• Address and resolve member concerns, complaints, and feedback professionally and promptly.
• Promote a welcoming, inclusive, and motivating environment that supports member retention and satisfaction.

4. Sales Support & Revenue Growth

• Collaborate with the Sales Manager and membership consultants to support local sales targets.
• Support local marketing campaigns, promotions, and events that drive traffic and engagement.
• Monitor performance against KPIs (e.g., new sign-ups, renewals, cancellations) and identify opportunities for improvement.

5. Compliance & Health and Safety

• Ensure the facility complies with health and safety regulations, emergency procedures, and hygiene protocols.
• Conduct regular checks and staff training on safety, first aid, and evacuation procedures.
• Maintain all licenses, certifications, and operational documentation required by local authorities.

6. Financial Accountability

• Assist in budgeting, expense control, and cost tracking to ensure financial efficiency.
• Manage petty cash, facility purchasing, and vendor relationships within allocated budgets.
• Provide weekly or monthly performance and financial reports to senior management.

7. Facility Presentation & Brand Standards

• Ensure that all areas of the facility (reception, locker rooms, gym floor, studio rooms) reflect brand standards in cleanliness, aesthetics, and functionality.
• Support in implementing brand campaigns, facility signage, and seasonal updates.