Deputy Head of Trading

Job Summary

The position will assist the Head of Trading in managing a group of brokers and take charge of the dealing room and call centre order routing. Executing deals for and on customers’ behalf properly in a timely manner, and as per customers instructions. In addition to ensuring CBFS customers are served to the highest standard efficiently & effectively.

Key Accountabilities

• Assist the Head of Trading in managing the brokers to efficiently execute the trader orders in a seamless fashion.
• Execute deals for and on customers’ behalf properly in a timely manner, and as per customer’s instructions.
• Work towards ensuring customer satisfaction, assist in solving customers complain (if any) & ensure apply resolution for it.
• Manage the daily interaction with customers & any matters related to updating files/records for any missing or expired documents (ID, CR..etc)
• Influence customer perceptions of the company’s service levels. Promotion of electronic & self-service channels by educating the customers.
• Follow external delivery standards agreed by higher level Management.
• Meeting delivery standards, ensure compliances with the SOP and take corrective action.
• Identifying process improvement opportunities.
• Take charge of all UAT in his area of work.
• Perform analysis, identify trends and make recommendations.
• Communicate with external parties outside the company as and when needed.
• Maintain effective work relationships with customers.
• Work with the Head of Trading in meeting revenue targets and or engage in activities that have direct financial revenue or loss implications for the company or customer.
• Carry out brokerage transactions in an efficient and effective manner.
• Ensure that activities are in compliance with QFMA, QCSD and QE rules and regulations.
• Ensure confidentiality and client secrecy of trading plans
• Actively develop products for CBFS along with the Head of Trading, assist in leading and organizing relevant departments to carry out risk pre-assessment and feasibility studies on the products to be entered into the markets or trades; continuously improve business models to achieve relevant strategies, economic and social benefits