Key Accountabilities
Process Excellence & Transformation:
• Initiate Projects, Process enhancements and lead business transformation within Premium Banking which are critical to business.
• Lead and manage the long-term plan of the department including initiatives geared toward operational excellence.
• Leading the ongoing projects like Sadara Banking Hub, Paper Elimination and Back to Original (Mortgage) campaign.
• Ensure continuous innovation at work to attain shorten TAT and better customer experience. Introduce STP’s accordingly to activities handled by Premium Banking team.
• Analyse existing processes and process mapping to determine performance gaps and areas for improvement.
• Redesign processes to eliminate bottlenecks and reduce costs. Implement best practices and industry standards to optimize operations.
• Ensure website content is up to date and fits into the standards required for Premium Banking team.
• Conduct root cause analysis to identify underlying issues impacting process performance and Develop and implement corrective actions to address root causes.
• Handle set up and enhancement/refurbishment of lounges by coordinating with different stakeholders
• Oversee daily operations or Sadara Banking Hub to ensure efficient and effective service delivery.
• Ensure daily follow-ups on daily, weekly and monthly contact ratios are met for the banking hub team.
• Lead and manage uploading of calling lists, generating timely completion reports and coordinate with Product team on successful running of different campaigns across Premium Banking.
• Handle end to end lead management process for potential leads from initial generation until fulfilment.
• Present weekly and monthly reports cross sell and upsell performance to management and propose action plan to improvise the performance.
Continuous Improvement:
• Contribute to the identification of opportunities for continuous improvement of systems, processes and practices in order to facilitate cost optimization and productivity improvement.
• Oversee overall systems and controls.
• Strategies’ and manage the long-term plan of the department including initiatives geared toward operational excellence.
• Ensure continuous training for the team with effective communication.
• Contribute to CBQ “Change the Bank” initiative by actively participating in bank-wide transformation projects.
• Ensure own and team supports to projects/UAT or other activities during system enhancement and projects implementation.
• Analyse different types of query and administer Digital migration for queries that can be handled with CB Mobile & Internet Banking.
• Propose new tailored services in Digital Banking services which are currently not offered in CB Mobile/Internet banking.
Other Accountabilities
Analysis & Reports:
• Assist in the preparation of timely and accurate reports to meet department requirements, policies and standards.
• Analyse overall customer data on timely and provide high potential leads for upgrades to Premium Banking.
• Lead and manage the alignments to the Premium Banking Portfolio to ensure smooth business and to leverage new business opportunities.
• Monitor the accounts from premium banking portfolio which are not meeting required eligibility criteria and propose RM’s to engage with customers or downgrade to personal segments.
• Provide regular reporting on the RM’s wise portfolio analysis to management for review and further decisioning.
• Share the product wise penetration from the premium banking portfolio which could provide detailed insight on specific product.
Policies, Systems, Procedures and Risk Management:
• Follow and ensure team adherence to departmental policies, processes, SOPs and instructions so that work is carried out in a controlled and consistent manner. Oversee team timely response on QA and Audit findings with proper action plans for mitigations.
• Pivotal role in DOA and policy enhancement across Premium Banking department.
• Ensure the departments compliance to audit, ORM / BCP and QCB requirements.
• Consistently become the risk champion to mitigate risk in daily operations as well as identifying, escalating and fixing risk items.
• Coordinate with the audit and risk teams of the Bank in order to oversee the closure of open risk items.
• Ensuring regulatory and procedural compliance.
• Ensure adherence to the workplace obligations of employees in the department and lay down procedures for approval from the Head of the unit.
• Ensure the departments compliance to audit, ORM / BCP and QCB requirements. Coordinate with the audit and risk teams of the Bank to oversee the closure of open risk items.
Key Interactions
Competencies
Skills
Education
The Commercialbank of Qatar was established in 1975 as the first wholly owned private commercial bank in Qatar. Initially capitalized at QR 10 million it has grown and prospered over the years to become an important regional Bank with capital and reserves of over QR 2.90 billion and a total assets book of QR 19.0 billion as at 30.09.2005. It has been profitable in every year since its foundation and has paid dividends annually. The Bank offers a comprehensive range of Corporate, Retail and Investment services through a network of 23 branches, sales offices/pavilions, 78 ATM's, 26 Deposit Machines, Internet Home Banking and the largest EFTPOS network in the country. The Bank has played an active role in support of Government strategy for the industrial development of Qatar. It has participated in the finance of all major projects to this time. Commercialbank is a progressive and innovative organization dedicated to developing its people to their full potential. To attract and retain talented people with the right skills, we offer a competitive reward package, subject to qualifying conditions, which includes a comprehensive range of benefits to drive excellent performance.