Administrative Officer

Skills

• Managing phone calls and emails efficiently
• Receiving and welcoming clients at the office in a professional manner
• Providing support to clients and responding to inquiries effectively
• Ensuring client satisfaction and enhancing their experience with the company
• Organizing and updating employee files (contracts, leaves, evaluations, exits)
• Handling sponsorship-related matters such as visa renewals, cancellations, and file updates
• Coordinating with PRO/government links when needed to ensure compliance with residency regulations
• Keeping track of clients residency expirations and preparing renewal alerts
• Fluency in English (spoken, written, and reading)
• Proficiency in Microsoft Office and general computer skills
• Experience in administrative tasks, data entry, and employee record management
• Preferable knowledge in handling sponsorship and residency matters (e.g., visa renewals, transfers, cancellations)
• Strong problem-solving skills and the ability to provide innovative solutions
• Excellent communication skills (verbal and written)
• Ability to meet deadlines