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About Company:
Our client operates fourteen manufacturing facilities producing power plant equipment and sugar-related products. Its Power Transmission Business, established in Mysore in 1976, specializes in high-speed high-power gearboxes having an installation base of 12000+ gearboxes, spanning over 80+ countries and catering to diverse applications & industry segments.
An Ideal Candidate:
Position Title : Service Engineer
Role Type : Individual Contributor
Reporting to : Addl. GM - Services
Location : PTB Mysuru
Purpose of the role:
Triveni is looking for a dynamic Service Engineer to handle installation, commissioning, overhauling, and troubleshooting of gears and gearboxes at domestic and global sites. The role involves end-to-end execution of field service activities in line with contractual obligations, ensuring timely delivery, customer satisfaction, and service revenue generation.
The position also carries responsibility for identifying and generating business leads for spares, services, refurbishments, AMCs, and ARCs
Key Competencies:
Key Responsibilities:
Execute installation, commissioning, overhauling, and troubleshooting of gears and gearboxes at customer sites
Study scope of work, technical documents, and drawings; generate service orders in SAP
Coordinate with customers for manpower, tools, and site readiness
Collaborate with internal teams to identify problem areas and finalize corrective actions
Perform alignment of drive and driven equipment during installation and commissioning
Follow standard procedures and guidelines based on equipment configuration and application
Conduct trials and checks at site during service and troubleshooting activities
Prepare detailed service reports and generate service invoices
Record assembly parameters, alignment readings, and ensure signing of MOM (Minutes of Meeting)
Collect technical information on other make gears/gearboxes and identify nearby installations
Track shutdown activities at customer sites
Generate service, spare, and refurbishment enquiries and business leads
Metrics:
Timely completion of installation, commissioning, and troubleshooting
Customer satisfaction on services delivered
Effective root cause analysis and process improvement implementation
Accuracy in shutdown tracking and market intelligence collection
Number of service and spare enquiries generated
Personality traits / Competencies:
Strong written and spoken English
Hindi communication skills (mandatory)
Excellent interpersonal and communication skills
Strong work ethic with high energy, motivation, and enthusiasm
Sound technical and troubleshooting knowledge
Good analytical and problem-solving skills
Effective resource management and practical creativity
Job Specifications/Profile:
BE / B.Tech in Mechanical Engineering
2–3 years of experience handling rotary equipment (Industrial Gearboxes, Pumps, Blowers, Turbines, Compressors) in the capital goods industry
Willingness to travel extensively, including long durations on short notice
Proficient in MS Office and SAP
You'll no longer be considered for this role and your application will be removed from the employer's inbox.