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Responsibilities
· Determines need for repairs by road test, by use of mechanical testing devices, by questioning customer about vehicle’s performance, or by visual inspection of vehicle.
· Estimates cost of repair and prepares itemized work order, listing costs of parts and labor
· Deals with customer face to face and over the phone
· Checks that the vehicle documentation is correct
· Verifies and updates vehicle information on computer
· Raises job cards and invoices
· Coordinates with customers to identify and record the fault or services required.
· Extensively liaises with clients and respective internal department or workshop etc. related to estimated time of job completion and to arrange alternative temporary replacement courtesy vehicle for client’s usage.
· Books the customer vehicles for services and repairs.
· Prepares overall progress and invoicing.
· Arranges the collection and delivery of customer vehicles.
Functional & Behavioural Skills Required
· Strive to achieve defined sales targets while maximizing profit
· Excellent interpersonal, communication and presentation skills
· Awareness of the automotive products, industry and brands
· Effective Decision Making based on analysis, wisdom, judgment and experience.
· Excellent Follow Up skills
· Good sales planning and customer management skills
· Exhibit high standards of professional conduct, ethics and integrity
You'll no longer be considered for this role and your application will be removed from the employer's inbox.