Senior Officer (Controller) – Learning & Development

The Senior Officer – Learning & Development is responsible for leading the operational execution of the organization’s learning and development agenda. The role ensures structured implementation of the annual learning plan, maintains governance and compliance standards, manages learning systems and reporting integrity, and supervises junior L&D staff to ensure consistent delivery quality. This role acts as the senior technical executor within L&D, translating approved strategy into disciplined execution, measurable outcomes, and audit-ready documentation.

Job Title: Senior Officer – Learning & Development (L&D) 

Department: People Development 

Reports To: Specialist - L&D / Manager - People Development  

Direct Reports: Under Development (UD) – HR / L&D 

 Operational Leadership of L&D Delivery 

• Lead implementation of the approved annual L&D plan. 
• Oversee scheduling, logistics, and resource planning for all training initiatives. 
• Ensure delivery standards are consistent across departments. 
• Act as escalation point for operational training issues. 
• Supervise and allocate tasks to Under Development Officer. 

2. Training Needs Analysis Support 

• Coordinate structured collection of departmental TNA inputs. 
• Analyse competency data, performance results, and compliance trends. 
• Prepare draft TNA summaries and risk indicators for review. 
• Track closure of identified capability gaps. 

3. LMS & Learning Systems Control 

• Act as senior administrator of the Learning Management System. 
• Ensure system configuration aligns with competency frameworks and job roles. 
• Maintain training records, certification tracking, and data accuracy. 
• Produce structured dashboards covering compliance, utilisation, and trends. 
• Ensure audit readiness of all L&D documentation. 

4. Compliance & Governance Oversight 

• Monitor mandatory and regulatory training compliance. 
• Issue structured compliance reports and escalation notices. 
• Maintain training governance logs and documentation controls. 
• Support internal and external audits. 

5. Learning Evaluation & Impact Monitoring 

• Lead collection and analysis of Level 1 and Level 2 evaluation data. 
• Support behavioural and impact tracking (Levels 3 & 4). 
• Prepare structured post-programme reports. 
• Identify improvement actions based on evaluation insights. 

6. Vendor & Cost Control Coordination 

• Coordinate external providers and ensure contract deliverables are met. 
• Track training expenditure versus approved budget. 
• Ensure documentation accuracy (attendance, invoices, certificates). 

7. Team Supervision & Capability Development 

• Supervise Under Development Officer – L&D. 
• Provide task direction, coaching, and performance feedback. 
• Ensure accuracy and quality control of administrative outputs. 
• Support capability development of junior team member. 

Education & Professional Qualifications 

Essential: 

• Bachelor’s degree in HR, Business, Education, Psychology, or related field. 

Desirable: 

• CIPD Level 5 (or working toward). 

• Knowledge of Kirkpatrick Evaluation Model. 

Experience 

• 5+ years’ experience in Learning & Development or HR Development roles. 
• Demonstrated experience managing training operations at scale. 
• Experience supervising junior team members. 
• Strong LMS administration and reporting exposure. 
• Exposure to competency frameworks and structured capability development.