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Your day-to-day
FINANCIAL RETURNS
Assist with the preparation of functions and service
Attends and participates in daily briefings and other meetings as scheduled
Comply with Time and Attendance Policies
PEOPLE
Assist with the preparation of an outlet for service including
To assist the Restaurant Managers with the delivery of F&B service in accordance with departmental standards and procedures.
Establishes and maintains effective employee working relationships
Communicates with the Outlet/Restaurant Manager any difficulties, guest comments and other relevant information.
-Cleaning of equipment
-Sorting of stores equipment
-Cleaning and maintaining glassware for service
-Cleaning and maintain flatware for service
-Cleaning and maintain china for service
-Preparing waiter stations
-Preparing buffet service
-Preparing service equipment and materials
-Assisting with table preparation
GUEST EXPERIENCE
Interacts with guests in each of the outlets to solicit comments.
Actively participate in training and development programs and maximize opportunities for self-development
Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers
Demonstrate service attributes in accordance with industry expectations and company standards including:
Being attentive to Guests
Accurately and promptly fulfilling Guests requests
Anticipate Guests needs
Maintain a high level of knowledge which affects the Guest experience
Demonstrating a ‘service’ attitude
Taking appropriate action to resolve guest complaints
RESPONSIBLE BUSINESS
Mise-en Place and Food Preparation
Assist with receiving and storage of goods
Clean and maintain equipment and premises
Maintain hygienic standards and procedures
Assist with cellar operations
Mini Bar duties including:
Filling mini-bar trolleys
Checking used stock against issued stock
Replacement of stock in accordance with mini-bar procedure
Recording of replacement of stock
Billing procedures in line with hotel policy
Ordering of mini-bar items
Storing of mini-bar items
Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook
Comply with Company Grooming Standards
What we need from you
Preferably with a University degree
At least two years in Hotel & Restaurants capacity
Excellent English skill, both oral and written
Presentable and a team player
How do I deliver this?
We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.
Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
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