Reservation Agent

Reservation Supervisor 

Assist with managing the guest reservation’s function including but not limited to advanced room reservations and group coordination service to ensure prompt service, productivity, and maximize hotel profitability. Serve as Reservations Manager in his/her absence.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Interact with outside contacts:
  • Guests, visitors – to ensure their total satisfaction
  • Other contacts as needed (Other hotels, travel and tour representatives, professional organizations, community groups) 
• Promote teamwork and quality service through daily communication and coordination with other departments. Monitor group reservation activity daily and communicate status with sales department. Follow up on tentative sales bookings with respective sales staff to update status. Communicate fluctuations in room occupancy to operations so that appropriate staffing adjustments and efficiencies are maintained.
• Assist in ensuring all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.

What we need from you

• Excellent communication and strong interpersonal strong skills 
• Business language and tools acumen 
• Bachelor's Degree/higher education qualification/equivalent in hospitality or related field 
• 3+ years total experience in a Reservation setting or related field
• Must speak local language(s) 
• Position may have additional qualifications per brand standard

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. 

So, join us and you’ll become part of our ever-growing global family.