Bayt.com

Submitting more applications increases your chances of landing a job.

Here’s how busy the average job seeker was last month:

Opportunities viewed

Applications submitted

Keep exploring and applying to maximize your chances!

Looking for employers with a proven track record of hiring women?

Click here to explore opportunities now!
We Value Your Feedback

You are invited to participate in a survey designed to help researchers understand how best to match workers to the types of jobs they are searching for

Would You Be Likely to Participate?

If selected, we will contact you via email with further instructions and details about your participation.

You will receive a $7 payout for answering the survey.


User unblocked successfully
https://bayt.page.link/v1TUmrkCw1dqRip19
Back to the job results

L1 L2 Technical Support

26 days ago 2026/06/15
JOD 354 - JOD 708
4 Open Positions
Full time · Entry level
10-49 Employees · Business Process Outsourcing (BPO)

Get the Bayt App

Download the Bayt App to manage your real time conversation with the recruiter

Download App
Create a job alert for similar positions
Job alert turned off. You won’t receive updates for this search anymore.
Undo

Job description

L1/L2 Support Engineer – BSS (Billing & Customer Care)


Join IVS and be part of a dynamic MSO support team working on cutting-edge Telecom BSS solutions!


Position Overview We're looking for motivated L1/L2 Support Engineers to manage vendor applications, deliver on-time resolutions, and communicate effectively with customers and offshore/onsite teams. Travel to customer sites may be required.


What You'll Do:

  • Record, diagnose, and own issue tickets through to resolution
  • Analyze problems and resolve them within SLA
  • Apply workarounds, corrective fixes, and data error removal
  • Perform application maintenance and provide logs to L3/SME teams
  • Report regularly on open/in-progress/resolved tickets to management
  • Support bill run execution, deployments, and UAT/post-production testing
  • Maintain proactive internal and external communication


Flexibility to work in shifts


Required Skills: Telecom BSS Knowledge, SQL, MongoDB, Cassandra DB, MySQL, UNIX, WebLogic/Java Basics, Shell Scripting, and strong analytical skills. Bonus: Experience with Rancher and Docker


Qualifications:

  • Bachelor's degree in Computer Science or equivalent
  • 0–4 years of experience
  • Knowledge of BSS operating procedures, CRM, and Billing

Skills

  • Telecom BSS Knowledge
  • SQL
  • MongoDB
  • Cassandra DB
  • MySQL
  • UNIX
  • WebLogic/Java Basics
  • Shell Scripting
  • Strong analytical skills


Bonus:

  • Experience with Rancher and Docker
This job post has been translated by AI and may contain minor differences or errors.

Preferred candidate

Age
18 - 40 years
Career level
Entry level
Apply now Email to Friend Complete Questionnaire
You’ve reached the maximum limit of 15 job alerts. To create a new alert, please delete an existing one first.
MANAGE
Job alert created for this search. You’ll receive updates when new jobs match.
Manage alerts
Are you sure you want to unapply?

You'll no longer be considered for this role and your application will be removed from the employer's inbox.