IT Support Administrator

About Taawon (Welfare Association):

Taawon (Welfare Association) is a non-profit, civic organization launched in Geneva in the year 1983, upon the initiative of a group of Palestinian business leaders and intellectuals. Taawon has become one of the largest organizations operating in Palestine and the diaspora camps in Lebanon, whereby it touches the lives of more than one million Palestinians on an annual basis, with half of these beneficiaries being women.

Job Purpose:

To provide comprehensive technical assistance, maintain robust IT infrastructure, and ensure the continuous availability of cloud and on-premises services for the Amman office.

Key Duties and Responsibilities

·        Provide first line user support for Taawon Amman office.

·        Maintain and configure PCs, OS, Network devices and Servers

·        Administer Microsoft 365 environments, including Exchange Online, SharePoint, and Teams

·        Oversee video conferencing setups and provide technical logistics for high-level meetings.

·        Perform PC patch management and do monthly preventive maintenance.

·        Manage User accounts, permissions, and security groups within Active Directory.

·        Antivirus Administration, malware handling, patch management, monitoring and reports generating.

·        Maintain an accurate IT inventory; prepare technical specifications for new equipment and evaluate vendor offers.

·        Conduct training sessions for staff on new software, cybersecurity awareness, and IT best practices.