Data Analyst

Who we are:

WUDUH is the Jordanian operations hub servicing a U.S.-based company specializing in financial settlement solutions. At the heart of our work, we help people manage and navigate their financial future with confidence.

Beyond our work, we are passionate about nurturing talent and promoting a culture of innovation, creativity, and endless possibilities. If you are looking for a place to develop your skills and make a real impact, WUDUH is where you can grow and succeed. 

Do you want to make a difference in people's lives? 

We are looking for a Data Analyst to join our growing team! 

Job Objectives:

The Data Analyst supports the Customer Experience (CX) department by transforming raw data into meaningful insights that guide decision-making and improve service performance. This role focuses on analyzing customer interactions, operational trends, and experience metrics to identify opportunities for optimization, enhance customer satisfaction, and support strategic initiatives across the organization.

Responsibilities and duties:

· Data Management: Collect, clean, and analyze data from multiple sources, including CRM, VoIP, digital channels, Feedback & VOC systems, Survey tools, and databases.

· Reporting & Visualization: Build and maintain automated dashboards in Power BI to track core CX KPIs.

· Create data-driven presentations that translate complex findings into actionable insights for management.

· Conduct detailed analyses to identify performance gaps and pinpoint specific friction points in the customer experience.

· Support the design of new CX initiatives by performing "Pre-implementation" baselines and "Post-implementation" analyses to measure success.

· Analyze customer touchpoints across different channels to identify pain points and provide data-backed suggestions for process optimization.

· Perform regular quality checks to ensure accuracy, consistency, and completeness of all CX data used in reporting.

· Serve as the "go-to" expert for data-related inquiries within the department, assisting colleagues with interpretation and system navigation

· Provide a "second layer" of review for findings presented by other team members to ensure departmental reporting accuracy

· Maintain clear documentation regarding data sources, metric definitions, and standard operating procedures for recurring reports

· Execute additional departmental tasks and assignments as required to support CX team objectives.

Qualifications:

· Bachelor’s degree in Data Science, Statistics, Business Analytics, or a related field.

Years of Experience:

1-2 Years of experience

Competencies / Behavioral Requirements:

· Sharp attention to detail, analytical mindset, and proactive problem-solving

· Ability to stay organized and maintain accuracy in a fast-paced environment

· Strong time-management skills to handle shifting priorities and ad-hoc requests.

Technical Requirements:

· Power BI: Intermediate proficiency in developing dashboards and utilizing DAX.

· Excel: Strong working knowledge of formulas, pivot tables, and Power Query

· SQL: Competent in writing queries for data extraction and table joins.

· Plus Points: Basic knowledge of Python or statistical software (R, JASP, Minitab).

What we offer: 

• Comprehensive health insurance 
• Competitive compensation package 
• Prime central location 
• Discounts on food, beverages, and wellness services 
• Continuous learning and development opportunities 
• A dynamic, inclusive, and supportive work environment 
• A workplace led by Gen Z and Millennials 

Employment type: 

• Full-time 
• On-site 

Working days: 

• Monday to Friday: Night Shift 
• 6th day: Based on need, managed fairly based on priorities and urgency 

Ready to make your mark? 

Apply now for a career that merges your talents with innovation. At WUDUH, your journey to a fulfilling career is just a click away! 

Learn more at wuduh.zenats.com 

Eligibility is limited to Jordanian nationals and individuals born to Jordanian mothers. 

Stay connected 

We invite you to follow us on our social media platforms to stay updated on the latest news, events, and career opportunities at WUDUH.  

You can find us on:  

• LinkedIn 
• Instagram 

Wuduh is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees — regardless of gender, race, religion, or disability.