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Customer Service / Support Agent

Today 2026/07/03
2 Open Positions
Full time
1-9 Employees

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Job description

Remote Based support team to serve UAE operations and are looking for professional, reliable, and English-speaking candidates to join us in Amman.

This is a full-time, office-based role in Amman, supporting UAE operations remotely. The team will handle customer calls, messages, order-related coordination, follow-ups, and communication with UAE-based operational teams.

We are hiring for different seniority levels, so candidates may apply for the role that best matches their experience.

Open Positions

1. Customer Service / Support Agent

Suitable for candidates with experience in customer service, telesales, call centers, or support roles.

Main responsibilities include:

• Handling customer calls and messages professionally 

• Supporting order-related communication and follow-up 

• Updating information accurately on systems 

• Coordinating with UAE-based teams regarding order progress 

• Following approved scripts, processes, and communication guidelines 

• Escalating issues when needed 

2. Team Leader / Supervisor / Sales Manager

Suitable for candidates with experience supervising teams, managing daily operations, or leading customer service / sales support teams.

Main responsibilities include:

• Supervising the daily activities of the support team 

• Monitoring calls, messages, order coordination, and team discipline 

• Acting as the first escalation point for operational or customer-related issues 

• Tracking productivity, attendance, service quality, and performance 

• Coaching and guiding team members 

• Preparing daily and weekly reports 

• Supporting recruitment, onboarding, training, and workflow improvement 

Who Should Apply?

We welcome applications from both:

• Candidates looking for a Customer Service / Support Agent role 

• Candidates with stronger experience who may fit a Team Leader / Supervisor / Sales Manager role 

Final role level will depend on the candidate’s experience, skills, and interview assessment.

This job post has been translated by AI and may contain minor differences or errors.

Preferred candidate

Residence location
Jordan

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