Job description
This role is for one of the Weekday's clients Salary range: Rs 1300000 - Rs 2000000 (ie INR 13 - 20 LPA) Min Experience: 10 years Location: Lalkuan JobType: full-time We are seeking an experienced and strategic Senior Account Manager to lead and manage one of our key enterprise customer accounts.
This role carries end-to-end responsibility for account performance, operational delivery, customer satisfaction, and long-term relationship management.
Working closely with leadership teams, you will play a critical role in strengthening strategic customer partnerships, ensuring operational excellence across customer sites, and driving account growth through expansion opportunities and commercial alignment.
Key ResponsibilitiesClient Relationship & Account Ownership Act as the primary point of accountability for the overall health, performance, and satisfaction of assigned enterprise accounts.
Build and maintain long-term relationships with customer leadership, operational teams, and key stakeholders through regular engagement and structured communication.
Proactively manage escalations, resolve operational and commercial issues, and ensure timely issue closure with minimal business impact.
Ensure high levels of customer satisfaction, retention, and strategic partnership growth.
Technical & Operational Oversight Own end-to-end performance of customer programs, ensuring adherence to agreed SLAs, KPIs, operational targets, and safety standards.
Monitor and analyse operational KPIs including process efficiency, automation outcomes, chemical consumption, equipment performance, and product quality metrics.
Review machine and automation system performance, including uptime, reliability, dosing accuracy, alarms, and operational deviations.
Lead on-site reviews, root-cause analysis, efficiency assessments, and continuous improvement initiatives.
Collaborate with technical and operations teams to optimize customer outcomes and drive measurable value.
Business Growth & Revenue Management Identify and drive upsell, cross-sell, and account expansion opportunities.
Support contract renewals, commercial negotiations, and long-term strategic account planning.
Partner with internal teams to align customer objectives with business growth initiatives.
Reporting & Governance Prepare and present structured reports on operational performance, customer KPIs, machine performance, and improvement initiatives.
Deliver periodic business reviews and strategic insights to senior leadership.
Translate operational and performance data into actionable recommendations and decision-making insights.
Ensure strong governance, accountability, and execution across all account activities.
What We’re Looking For Bachelor’s degree in Engineering, Business Management, or a related field.
Advanced certifications or management programs are an added advantage.
10–16 years of experience in account management within industrial automation, specialty chemicals, pulp & paper, manufacturing, or process-driven industries.
Proven track record of managing complex enterprise accounts with operational ownership and commercial responsibility.
Strong understanding of industrial operations, automation systems, and process optimization.
Excellent stakeholder management, communication, and problem-solving skills.
Strong analytical mindset with experience driving data-backed operational improvements.
Ability to work independently in customer-facing, high-accountability environments.
Preferred Skills Enterprise Account Management Industrial Automation Specialty Chemicals Pulp & Paper Industry Process Optimization Operational Excellence Customer Relationship Management SLA & KPI Management Root Cause Analysis Revenue Growth & Account Expansion Data Analysis & Reporting Why Join This is an opportunity to work at the intersection of industrial operations, automation, and enterprise customer management while driving measurable business impact.
You will play a strategic role in managing high-value accounts, influencing operational outcomes, and contributing directly to long-term customer and business success.
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