Job Description

Role: Engineering Manager

About Freshworks

Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. Software is a choice that can make or break a business — create better or worse experiences, propel or throttle growth.

There's another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency.

Fresh vision. Real impact. Come build it with us.

Role Summary

We are looking for an Engineering Manager — Platform Engineering to lead and scale a high-impact platform engineering team working across core platform capabilities such as data entity platforms, entity store, workflow-as-a-service, automations, unified search, knowledge base, email and omnichannel communication, business foundations, and data governance.

This is a techno-manager role that requires a strong balance of people leadership, technical depth, execution ownership, and platform thinking. You will be responsible for leading a team of engineers, driving engineering excellence, partnering with product and platform stakeholders, and delivering reliable, scalable, cloud-native, multi-tenant services that power Freshworks products.

About the Role:

Freshworks seeks an experienced Engineering Manager to lead a growing team of Engineers that builds and scales one of our many products. As a technical leader, you own the engineering vision and oversee the technical standards your team thrives on. As a manager of engineers, you coach and develop our promising, young talent and ensure their collective energy is applied effectively and efficiently to accomplish not only the organizational goals, but also their individual career goals. An accomplished record as an individual contributor and experience managing an engineering team is expected to fill these shoes.

Responsibilities:

• Own the development practices and standards for your team.
• Own the technical architecture, drive engineering design and shoulder critical decisions.
• Understand, prioritize, and deliver the feature roadmap while chipping away at the technical debt.
• Work effectively with a cross-functional team of product managers, designers, developers, and QA
• Own the communication of the team’s progress and perception of the team itself.
• Collaborate with the Support team to keep track of and triage technical issues and track them through to resolution.
• Collaborate with Talent Acquisition to drive sourcing, screening, interviewing and recruitment of the right talent for your team.
• Continuously improve the productivity of your team by identifying investments in technology, process, and continuous delivery
• Own the morale of your team, unblock them at critical junctures, break ties in a timely manner.
• Own the careers of your team members, deliver regular and timely feedback, represent your team for annual reviews and reward your performers.

Qualifications:

• Education: Bachelor's Degree in the technical field OR equivalent work experience
• A minimum of 10 years of relevant professional work experience
• A minimum of 3 years of experience in managing a high performing engineering team
• A minimum of 6 years of object-oriented software development experience as an individual contributor
• Experience developing software in a commercial software product development environment.
• A polyglot in programming languages with the ability to learn new technologies as the need arises.
• Experience building large-scale performance services.
• Experience leading teams that built software products for scale
• Clear and confident spoken and written communication

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.