Job description
What You Will Do:
Operational and Portfolio Management
- Support coordination of projects and strategic internal engagements across BizApp and Connected Facilities portfolios, ensuring structured follow-ups, documentation readiness, and cross-functional alignment.
- Act as a liaison between customers and internal teams, supporting requirement discussions, maintaining structured communication, and fostering professional customer engagement.
- Track project milestones, monitor action items, and ensure timely closure to maintain execution discipline.
- Assist in preparing cost sheets, proposal inputs, and operational documentation required for ongoing engagements.
- Prepare structured status reports and presentations for the Line Manager, including updates on project progress and revenue visibility across assigned streams.
- Submit internal invoices to procurement platforms (e.g., Ariba), coordinate with Finance for vendor payments, and ensure leads are registered within defined SLAs.
- Maintain scheduling discipline and structured documentation for workshops, implementation activities, and review meetings.
Project Coordination and Process Improvement
- Apply project coordination principles to coordinate collaboration across AFT’s delivery teams supporting BizApp, Connected Facilities, and enterprise digital initiatives.
- Act as a liaison between customers and technical teams, ensuring clear and accurate transmission of project requirements, expectations, and implementation timelines.
- Oversee and support the implementation and continuous enhancement of the Enterprise Document Management Tool (M-Files), including workflow configuration supervision, requirements alignment, User Acceptance Testing (UAT), and providing Level 1 in-house support once workflows are live.
- Support requirements gathering workshops in coordination with stakeholders, ensuring alignment between business needs and system capabilities.
- Conduct structured follow-ups on ongoing project progress and milestones, identifying potential risks or delays and escalating appropriately to maintain project momentum.
- Support compilation of technical inputs for M-Files proposals, RFP responses, and tender submissions in coordination with SAM.
- Contribute to AFT’s transformation and process improvement initiatives by supporting workflow automation, paperless adoption, and structured system usage across assigned portfolios.
Digital Proficiency and Technical Skills
- Draft and improve customer proposals and structured technical documentation in coordination with delivery and pre-sales teams.
- Maintain technical familiarity with AFT’s digital platforms to assist in timely responses to RFP inputs and operational queries.
- Gain proficiency in both the M-Files client and admin, enabling independent execution in implementing minor changes and offering the first level of support in-house.
- Obtain expertise in HR rewards and recognition platform products to facilitate on-time project delivery and maximize the tool's full potential
- Develop comprehensive knowledge of AFT's connected facilities portfolio, coupled with hands-on experience obtained through successful completion of the required partner’s technical and functional training programs within the AFT connected services portfolio.
Self-Improvement
- Participate in iGrow Training and M-Files Training.
- Engage with internally used tools such as Ariba, M-Files, CRM, etc.
- Attend conferences, exhibitions, and events on modern methodologies like IoT, Home Automation, etc.
- Complete training as required per quarter and attend at least 3 events per annum.
Customer and Vendor Coordination
- Ensure customers are informed on AMC consumption and service utilization.
- Coordinate with Finance for timely submission of invoices and vendor payments.
- Ensure successful coordination of requirements workshops.
- Contribute to customer satisfaction by maintaining reduced escalations and achieving timely deliverables.
Skills
Required Skills To Be Successful:
- Proven ability in project management and execution.
- Experience with enterprise document management tools and CRM systems.
- Strong interpersonal communication and networking skills.
- Technical proficiency in digital platforms and analytical tools.
What Qualifies You For The Role:
- Bachelor’s degree in IT.
- Good knowledge of project management; certification is a plus.
- Understanding of M-Files, Tableau, and data analytics.
- Ability to manage multiple projects and priorities under time constraints in a fast-paced environment.
- Persuasive reasoning and active listening skills, with strong presentation abilities.
- Technical aptitude and a breadth of technology knowledge including CRM systems.
- Experience with customer engagement and satisfaction management.
- Strong communication, interpersonal, and negotiation skills.
This job post has been translated by AI and may contain minor differences or errors.
