Supervisor, Data Network QoS

Publication date : Oct 21, 2025, 9:20AM

Purpose of the job

Responsible for evaluating, monitoring and troubleshooting all the performance aspects of the services carried over the Data Network, End to End, across/from the Data Network perspective.

Duties and responsibilities

• Maintain Data Network E2E Quality of Service Health Check Reporting.
• Build the database for all network elements across the network.
• Handle Quality Incidents and Complaints related to data network.
• Create & develop E2E Service Reports/Dashboards, along with analyzing and troubleshooting across the data network.
• Support during TX/Service outages.

• Achieve and maintain a high QoS level of the data network and ensure high quality performance while Identifying areas of enhancement proactively.
• Monitor, audit and report the data network links/nodes performance and availability through daily/weekly/ monthly assessment reports.
• Monitor network performance, troubleshoot and isolate failures related to data network nodes, provide proactive recommendation to enhance performance.
• Analyze Service Delay and Packet loss & troubleshoot mile by mile across the data network.
• Audit the performance and availability parameters, ensuring optimum values.
• Establish a direct relationship between the customer experience & the data network performance issues to interpret/correlate the impact of such issues on customer experience.
• Interact with all departments and vendors to ensure all issues to be addressed from data network.
• Identify and perform diagnosis & investigations of data network problems that directly impact customers.
• Fill the gaps between the different technology teams and act as a liaison between them to reach the best E2E customer journey.

Job Specifications:

Education:

Bachelors degree in Telecommunications Engineering.

CCNP Certificate, CCIE or Service Provider is a plus.

Experience:

• 3-5 Years in Core Networks and telecom field.
• Good knowledge in GSM/3G/LTE Architecture.
• Good knowledge in VAS, SDM/HLR, IN Architecture.
• Good knowledge in Packet Core (MME/PCRF/SGSGN/GGSN/.. )
• Solid knowledge of data network concepts and devices; IP networks, MPLS, Traffic Engineering
• Good knowledge of IP QoS, congestion management, traffic policing & shaping and QoS best practices.

• Hands on experience in Cisco and Juniper Nodes
• Good knowledge in scripting.
• Good Experience in Routing & Switching (OSPF, BGP).
• Good knowledge of network elements administration and management concepts including SNMP, Network Telemtery, KPIs, and translating MIB files

Only your skills matter

Regardless of your age, gender, origin, religion, sexual orientation, neurodiversity, disability, or appearance, we actively encourage diversity within our teams, as it is both a collective strength and a driver of innovation. Orange is a disability-friendly company: please feel free to let us know about any specific needs you may have.