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🗓 Start Date: Within 1 Month
💼 Employment Type: Full-Time
We are supporting a leading international aviation client to build a Premium Contact Centre team in Cairo.
This is a unique opportunity to join a high-performance, customer-focused environment supporting Business Class and loyalty customers for a globally recognised aviation brand.
We are hiring across multiple levels as part of a structured launch programme.
Open Positions
About the Roles
You will be part of a premium service environment delivering exceptional customer experience to high-value travellers.
The roles involve handling complex customer queries, loyalty programme support, booking modifications, service recovery and escalations in a fast-paced aviation environment.
Leadership and support roles will focus on performance management, coaching, quality monitoring, workforce planning and operational governance.
Requirements
For Agents:
For Leadership / Specialist Roles:
What We Offer
Recruitment Process
Stage 1 – Structured Screening Interview
Stage 2 – Assessment Centre in Cairo
Stage 3 – Final Interview
Shortlisted candidates will be invited to attend an in-person assessment centre.
If you are passionate about delivering premium customer service and want to be part of a major aviation project launch in Cairo, apply today.
Immediate mobilisation — Interviews commencing shortly.
You'll no longer be considered for this role and your application will be removed from the employer's inbox.