Learning & Development Coordinator - IHG Cairo Citystars

Job Overview

Passionate about developing people and creating impactful learning experiences? 

Join IHG Cairo Citystars Hotels as a Learning & Development Coordinator and help drive a culture of continuous growth and excellence. In this role, you will support engaging training initiatives, empower teams to perform at their best, and contribute to exceptional guest experiences. Be part of a workplace proudly recognized with the Great Place to Work Certification and among Egypt’s prime hospitality destinations.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

• Coordinating and facilitating the Newcomers Hotel Orientation program and supervising the onboarding process.
• Conducting new hire reviews and ensuring completion of initial job training plans.
• Assisting in Training Needs Analysis to identify learning priorities.
• Developing, designing, and facilitating learning materials for frontline colleagues using interactive techniques such as role-plays, team exercises, group discussions, games, and videos.
• Assisting in the development of the Annual Training Calendar.
• Conducting IHG technical training and development workshops for frontline colleagues.
• Organizing and developing training procedures, SOP manuals, and course materials, including handouts and visual aids.
• Assisting in measuring, evaluating, and following up on the effectiveness of training programs to drive continuous improvement.
• Liaising with schools and universities to prepare for IHG Academy internship placements.
• Preparing monthly training reports and attending the monthly Departmental Trainers Meeting.
• Assisting in setting the annual L&D budget in line with corporate requirements.
• Ensuring full optimization of the IHG Merlin MyLearning platform.
• Ensuring compliance with IHG Learning Brand Standards in all training activities.

What We need from you:

• Bachelor’s degree in Education, Business Management, HR, or a related field.

  
  

• 1–2 years of experience in Learning & Development, training coordination, or a similar HR role.

  
  

• Strong communication, presentation, and facilitation skills.

  
  

• Proficient in PowerPoint, Excel, and other MS Office tools.

  
  

• Ability to develop engaging learning materials using interactive methods (role-plays, group exercises, videos, etc.).

  
  

• Agile, resilient, dynamic, and professional in approach.

  
  

• Strong organizational and time management skills, with the ability to manage multiple priorities.

  
  

• Ability to work collaboratively with diverse teams and stakeholders.

  
  

• Proactive, solution-oriented mindset, with the ability to follow up and ensure training effectiveness. 

  
  

What We Offer

We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts, and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. 

So, join us and you’ll become part of our ever-growing global family