Senior IT Project Manager – Digital Transformation (Hospitality & Leisure)

Black Pearl is partnering with a leading organization in the UAE within the hospitality, leisure, and lifestyle sector to recruit a Senior IT Project Manager.

This role is ideal for a seasoned professional who has successfully led complex digital transformation and system implementation projects, particularly within hospitality, golf, or customer experience-driven environments.

Project Management & Governance

• Lead large-scale, cross-functional transformation projects across operations, finance, marketing, and IT
  
• Develop and manage project plans, timelines, budgets, and risk mitigation strategies
  
• Ensure projects are delivered on time, within budget, and aligned with business objectives
  
• Establish governance frameworks, steering committees, and reporting structures
  
• Drive project methodologies (Agile, Waterfall, or hybrid) and enforce best practices
  
• Manage change control processes, ensuring proper approvals and documentation
  
• Coordinate architecture and integration reviews for new systems
  

Systems Implementation

• Oversee full lifecycle implementation of systems such as PMS, POS, CRM, Tee Sheet systems, and ERP integrations
  
• Manage integrations with mobile applications, loyalty platforms, and third-party solutions
  
• Supervise data migration, UAT testing, and post-go-live support
  
• Monitor system performance and lead continuous enhancements
  

Change Management & Adoption

• Develop and implement change management strategies to ensure user adoption
  
• Conduct impact assessments and training needs analysis
  
• Facilitate workshops, onboarding sessions, and training programs
  
• Act as a change champion across departments
  

Stakeholder Management

• Serve as the key point of contact between business teams, IT, and external vendors
  
• Engage with senior leadership and C-level stakeholders on project progress and risks
  
• Ensure alignment with the organization’s strategic direction
  

Innovation & Continuous Improvement

• Support digital transformation and AI-driven initiatives
  
• Identify automation opportunities and process improvements
  

• Bachelor’s degree in IT, Business, or related field
  
• PMP, PRINCE2, Agile, or Scrum certification
  
• Minimum 8+ years of experience in IT project management
  
• Proven experience managing transformation projects in the GCC region
  

Preferred Experience

• Exposure to hospitality, leisure, or golf industry systems
  
• Experience with ERP integrations, CRM, loyalty platforms, or digital experience systems
  
• Strong understanding of hospitality operations and customer experience platforms
  

• Strong leadership and stakeholder management capabilities
  
• Expertise in SDLC, Agile, and Waterfall methodologies
  
• Experience with tools such as MS Project, JIRA, or ServiceNow
  
• Excellent communication, reporting, and presentation skills
  
• Strong analytical and problem-solving mindset
  
• Vendor and contract management experience
  
• Risk management and governance expertise
  

• Be part of high-impact digital transformation initiatives in the UAE
  
• Work closely with senior leadership and decision-makers
  
• Opportunity to drive innovation across hospitality and leisure operations
  

You may also explore other opportunities on our website: www.blackpearlconsult.com

If this is not the right role for you, feel free to refer someone in your network.