Assistant Store Manager | Retail | ACE Hardware | Dubai Hills Mall

Overview of the role:

To Assist the line manager in the effective running of the store by taking responsibility for overseeing the staff to ensure the all tasks are completed effectively and efficiently, to train and develop staff and substitute for the line manager in store operational duties when required. To maintain a high standard of customer service and lead by example

What you will do: 

• Provide high levels of customer service
• Store Operations – Assist the store manager with day to day operations
• Ability to handle the store, in the absence of the line manager, take responsibility for opening and closing the store and following procedures for such. Ability to manage big team. Take responsibility for ticketing and pricing following company policy which requires full ticketing for each item. Knowledge of commerciality and understanding all KPIs
• POS Operation – to be able to train new employees of the Point of Sale
• Excellent Product Knowledge
• To be aware about the products being sold in the store, to training new employees, to ensure increased revenue through add on sales and by correctly identifying the products required by the customer to complete projects.
• Receiving deliveries
• Ability to follow procedure, to supervise the process, ensure accurate processes are in place. Detailed follow up when investigating discrepancies
• In store Administration procedures relating to cash handling
• Full knowledge of the process, adherence to policies, high level of accuracy when dealing with cash and banking activities
• To actively participate in other events to drive sales and improve the operations of the business (inc : Store Stock take, new store openings, promotional activities etc)