Store Manager

Position Summary

The Store Manager is responsible for leading and inspiring a team to deliver exceptional client experiences and achieve business goals in a luxury jewelry environment. This role oversees all operational, client service, and sales functions, ensuring the boutique reflects the high standards and prestige of the brand. The ideal candidate embodies elegance, discretion, and deep knowledge of fine jewelry, while upholding the highest level of professionalism and boutique excellence.

Responsibilities

·        Oversee the daily operations of the boutique, ensuring compliance with brand standards in client experience, hygiene, merchandising, and security.

·        Deliver a world-class luxury service by maintaining close relationships with VIP clients and ensuring all team members provide an elevated and personalized experience.

·        Lead by example in achieving sales targets, team KPIs, and client retention goals, contributing directly to the boutique’s profitability.

·        Train, coach, and develop team members on clienteling, product knowledge (including gemstones and materials), selling techniques, and brand storytelling.

·        Ensure visual merchandising standards are maintained to reflect the luxury image and seasonal brand direction.

·        Manage client appointments, exclusive events, and after-sales service with attention to detail, confidentiality, and care.

·        Maintain accurate stock levels, inventory controls, and product transfers; coordinate with back-office and supply chain teams to ensure stock availability.

·        Monitor daily financial operations including sales reconciliation, cash management, and reporting, ensuring accuracy and compliance.

·        Handle client feedback and concerns with discretion, elegance, and a solution-oriented mindset.

·        Prepare and communicate weekly/monthly sales reports, team performance updates, and market insights to Area or Brand Manager.

·        Organize staff rosters, manage attendance, leaves, and ensure floor coverage aligns with peak business hours.

·        Foster a boutique culture rooted in luxury service, integrity, and team collaboration.