الوصف الوظيفي
A leading organization focused on driving digital innovation and operational excellence across critical sectors. The company is currently seeking an Analyst – IT Support to provide first-level technical assistance and ensure smooth operation of its IT systems.
Responsibilities:
• Provide first-level technical support for user devices, software applications, and basic system issues.
• Troubleshoot and resolve common hardware, software, and operating system incidents.
• Support new user onboarding, including device setup, configuration, and access provisioning.
• Assist with basic network troubleshooting, including connectivity and access issues.
• Maintain IT asset inventories, documentation, and routine system checks.
• Escalate complex issues, outages, or security concerns to senior IT teams.
Qualifications and Skills:
• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Foundational knowledge of operating systems, business software, and basic networking concepts.
• Experience using IT ticketing systems and following structured support procedures.
• Strong troubleshooting mindset with attention to detail and documentation accuracy.
• Effective communication skills, especially when assisting non-technical users.
• Ability to prioritize tasks, follow established processes, and adapt to new tools and technologies.
Halian Group:
With over 28 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers.
Our resourcing and smart services help you to realize tomorrow’s potential. Discover the amazing things possible when you bring the right people and the right technologies together.
At Halian, we recognize that diversity, equity, and inclusion (DEI) are essential to building high-performing teams for our clients. We are committed to connecting organizations with top talent from all backgrounds, ensuring that every individual feels valued, respected, and empowered to contribute their unique perspectives. We encourage applications from all qualified candidates, regardless of race, gender, disability, or any other characteristic that makes them unique. By fostering diverse and inclusive workplaces, we help our clients drive innovation, enhance collaboration, and better reflect the communities they serve.
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