Automotive Aftersales Manager

We are seeking an experienced and customer-focused After-Sales Manager to lead our after-sales operations, ensuring outstanding service delivery, customer satisfaction, and revenue growth through service, parts, and warranty operations. The ideal candidate will have a strong background in automotive services and team management.

Key Responsibilities:

• Oversee daily operations of the service department, parts department, and customer support.
• Develop and implement after-sales strategies to improve customer satisfaction and loyalty.
• Monitor and optimize service workflow, technician productivity, and turnaround time.
• Set and achieve performance targets including revenue, profit margins, and customer satisfaction scores (CSI).
• Handle escalated customer complaints and resolve issues promptly.
• Manage warranty processes and ensure compliance with manufacturer guidelines.
• Collaborate with the sales department to provide a seamless customer experience.
• Monitor parts inventory, ordering efficiency, and cost control.
• Recruit, train, and mentor service advisors, technicians, and parts staff.
• Prepare regular reports on department performance, KPIs, and areas for improvement.

Qualifications:

• Bachelor’s degree in Automotive Engineering, Business Administration, or a related field (preferred).
• Minimum 5 years of experience in automotive after-sales or service management.
• Strong knowledge of vehicle service operations, parts, and warranty handling.
• Excellent leadership and team management skills.
• Strong communication and customer service skills.
• Ability to analyze data and make strategic decisions.
• Proficiency in using dealership management systems (DMS) and MS Office.