Sr. Manager- Technology Services

Key Focus:

-Develop and design complex batch workflows in order to support application functional batch workflows.
 - Customer facing and providing information and training to Customers.
 - Able to build new schedules and jobs which are in line with client Scheduling Best Practices.
 - Able to make recommendations to Customers on how a job should be scheduled using IWS batch workflow designs best practices.
 - Make changes to existing jobs streams and jobs as requested.
 - Expert usage of the TDWC.
 - Expert understanding of batch workflow and automation Best Practices.
 - Able to give Customers expert advice and training on using the TDWC and Best Practices.
 - Expert ability to troubleshoot and recognize issues with the daily plan. (i.e., why a job did not start, etc.).
 - Makes recommendations for improvements to Scheduling Best Practices and policies & procedures.

Key Responsibilities:

• Provide direct support on all batch scheduling changes. Coordinate and implement batch scheduling on new and existing projects for the QA/Development and Production environments. 
• Provide functional L3 product support and technical troubleshooting for scheduling software. 
• Enforces adherence to existing production support operational readiness standards. 
• Maintaining focus on customer satisfaction through process improvement, workflow automation, and two-way communications. 
• Assist in operations architecture, including event monitoring.
• Assist with the migration for TWS into an AWS environment.
• Familiarity automated workload management and monitoring
• Assist in identifying infrastructure during build process in AWS.
• Create technical approach for production batch scheduling of multiple distributed applications.
• Identify technical, infrastructure, procedural issues and coordinate batch scheduling needs.
• Build/develop custom job templates
• Provide direct support on all batch-scheduling changes. Coordinate and implement batch scheduling on new and existing projects for the all environments.
• Experience in creating and maintaining operational run books for distributed batch operations
• Provide functional product support for Scheduling Software.
• Provide basic troubleshooting of problems. Escalate accordingly.
• Enforces adherence to existing production support operational readiness standards.
• Maintaining focus on customer satisfaction through process improvement, workflow automation, and two-way communications.

Knowledge, Skills and Abilities

Education

• MCA, BCA, BTech - Computers or Engineering

• 14-18 years total experience and at least 8 years of Administration and Operations experience with IBM Workload Scheduler (Maestro/TWS) or similar 
• Proficient in the technical capabilities of scheduling 
• Strong customer service focus and written communication skills 
• Understanding of Incident, Problem and Change processes & controls 

Knowledge and skills (general and technical)

• Experience in developing and supporting system management tools to deploy, configure and monitor servers and services.
• Understanding of Windows and Linux environment

• Any programing language is a plus.