Store Manager

The Senior Retail Sales Team Leader manages the store and the Retail Sales team to deliver Retail product sales and services directly to the end customers, by matching the products and services to the needs of each customer in line with Retail Standards and procedures.
The team interacts directly with customers and focuses on increasing sales, exceeding sales targets and elevating the customer experience (NPS) with Vodafone.
The customer base is mostly consumers but may also include some small business, SOHO (Small Office Home Office) and self-employed customers. Typically reports to the Retail Sales Manager.

• Supports the team with the delivery of store based activities, including end-to-end sales, customer services and store management responsibilities;
• Responsible for meeting Retail Sales and NPS targets consistently (may be individual or store targets);
• Builds trusting relationships with the customer base, drives improvements in NPS and represents the Vodafone brand;
• Provides operational support to the team and delivers an exceptional sales experience, developing customer loyalty and cross-selling through managing the customer experience;
• Coordinates reporting, stock-taking, audits and product launches and other store related activities that enable the store to run effectively;
• Applies the advocacy of Self-Serve and Digital-First for solving non-complicated service situations;
• Communicates and exchanges logical information in a concise and clear way, provides advice for ensuring effective collaboration across channels, perhaps with other stores;
• Engages with the local community and businesses (e.g. shopping centre, events, local charities/schools) and acts as an ambassador;
• Thoroughly understands Retail Sales policies and procedures through acquired experience, and informs customers accordingly to ensure a high level of customer experience;
• Ensures the team support and educate the customer around setting up/using their device, assist with technical queries and diagnose and Organise repair of faulty devices;
• Ensures the team identify cross/upsell opportunities;
• Performs other job-related duties or tasks defined by the manager or resulting from assigned agendas.

• Digital Advocacy
• Competitor Awareness and Cross Sell
• Ownership
• Building Rapport
• Resilience
• Building and Proposing Solutions
• Empathy
• Objection Handling and Negotiation
• Identifies Customer Needs

When you join the Vodafone Team, you will have the chance to grow your career while also experiencing some serious benefits! 

Some of the benefits that you will receive along the way are:

• Competitive Salary
• Flexible working (times and location) is part of our culture where your hours can facilitate your personal work-life balance
• Generous Employer Pension contribution
• Free Phone Bill – When you join the team, your phone bill is on us! You will also receive mobile phone purchasing discounts
• Learning and Development – We provide extensive training to all of our employees so they can progress in their careers! There is also the Vodafone University where our employees can gain incredible skills!
• Exclusive Family and Friends Discounts – Receive additional discounts for you, your Family and Friends on Vodafone Products!
• 23 days annual leave and 3 charity days off – PLUS a dedicated day off for your birthday
• Access to our Wellness centre including free access to our Gym, health and wellness centre and external practitioners
• We are passionate about our employees! Here at Vodafone we want you to bring your whole self to work and we enable this with our progressive workplace policies. We are proud supporters of the LGBTQ+ community and Vodafone is committed to support all of their employees at work. We are an equal opportunities employers where our people can be at their best.
• When you combine Technology and the human spirit, anything is possible.And when you join Vodafone, we’ll help you shape a rewarding career that gives back in more ways than one.
• It starts here. It starts with you.