Support Engineer - IT

Principal Accountabilities

• Strong knowledge of TCP/IP, OSPF, BGP, VLAN, STP, HSRP/VRRP, and ACLs
• Hands-on experience with Cisco IOS configuration and troubleshooting
• Experience in LAN/WAN implementation and routing & switching troubleshooting
• Familiar with network monitoring tools and ServiceNow
• Basic experience with Aruba wireless (APs and controllers)
• Basic to intermediate experience with Palo Alto NGFW (policies, logs, GPVPN)
• Knowledge of VPN technologies (Site-to-Site, Remote Access)
• Experience in network documentation and change management
• Good to have basic network automation/scripting
• CCNA certified (CCNP – good to have)
• Experience Range - 4 to 9 years

Job Complexity
Job complexity may vary among jobs within this job level and will align with one of the job complexities listed below:
(1) Incumbent has limited level of discretion to vary from established procedures, works under general supervision, and solves some straightforward problems. Incumbent generally has limited work experience involving basic concepts and procedures but requires formal training in theories/concepts in own function.
(2) Incumbent has high level of discretion to vary from established procedures, works under broad supervision, and solves some complex problems. Incumbent generally has substantial work experience involving complex concepts and procedures in theories/concepts in own function.

Experience / Education
Typically requires a 4 year degree and 2–4 years of related experience; or an advanced degree without experience; or equivalent work experience.