Manager- L2 Technical Support

General Information

Req #
WD00093101

Career area:
Information Technology

Country/Region:
India

State:
Karnataka

City:
BANGALORE

Date:
Friday, February 13, 2026

Working time:
Full-time

Additional Locations:  * India - Karnātaka - Bangalore
* India - Karnātaka - BANGALORE





Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers. 
Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.





Description and Requirements

About the Role

The L2 Manager leads technical escalation management, drives resolution cycles, and collaborates closely with global engineering, product, and quality teams. The role involves trend analysis, failure investigation, and developing technical capability across the support organization while driving service improvement initiatives.

Key Responsibilities

• Lead all customer and internal technical escalations and ensure closure within SLA.
• Identify and investigate high‑failure models or quality issues with engineering and quality teams.
• Conduct failure analysis (FA) and provide insights to global stakeholders.
• Drive technical projects under STAMP initiatives and cross‑functional improvement programs.
• Manage a team of L2 engineers and oversee daily operational performance.
• Strengthen readiness through knowledge updates, training programs, and mentoring.
• Support field readiness for new product introductions and technical enablement.
• Provide feedback to product and engineering teams to enhance serviceability and part usage optimization.

Requirements

• 7–12 years of technical support experience, including leadership in L2 operations.
• Strong expertise in Windows OS, security applications, networking concepts, and basic Linux operations.
• Proven ability in RCA, FA, and escalation ownership.
• Experience leading technical teams in enterprise or high‑volume environments.
• Strong communication, stakeholder management, and analytical skills.
• Experience with training and upskilling field service engineers preferred.

Additional Locations:  * India - Karnātaka - Bangalore
* India - Karnātaka - BANGALORE


* India

* India - Karnātaka

* India - Karnātaka - Bangalore , * India - Karnātaka - BANGALORE

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