IT Service Manager

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Role Summary:

The Project Manager / Service Manager is responsible for end?to?end delivery and governance of IT Infrastructure services across multiple sites. The role ensures stable operations, SLA/KPI adherence, value realization, and IT transformation, while serving as a key interface with senior leadership (VP level).

Key Responsibilities: -

Service & Operations Delivery

• Lead delivery of End User Computing (EUC), HPE GreenLake, Storage, and Network services

  
  

• Manage remote IT infrastructure operations across all sites

  
  

• Ensure compliance with agreed SLAs, KPIs, and service quality standards

  
  

• Oversee incident, problem, change, and service request management

  
  

Project & IT Transformation

• Lead IT transformation initiatives as structured projects

  
  

• Drive infrastructure modernization, optimization, and standardization

  
  

• Track and report business value, cost optimization, and efficiency gains

  
  

Governance & Stakeholder Management

• Prepare and present MSR (Monthly Service Review) and LPI (Leading Performance Indicators) to VP-level leadership

  
  

• Provide clear visibility on service performance, risks, and improvement plans

  
  

• Act as primary contact for business stakeholders, vendors, and service partners

  
  

People & Vendor Management

• Lead, mentor, and develop a 15+ member multi-skilled team

  
  

• Manage vendor performance and delivery commitments

  
  

• Drive accountability, skill enhancement, and engagement

  
  

Skill Set

• Strong experience in IT Infrastructure & Service Management

  
  

• Expertise in EUC, Servers, Storage, Network, and HPE GreenLake

  
  

• Experience managing multi-site, manufacturing IT environments

  
  

• Excellent communication, presentation, and stakeholder management skills

  
  

Educational qualification:

• BE, BTech, BCA, BSc (IT) MCA, MBA (IT) and MSc(IT)

  
  

Experience :

• Overall, 10-12 Years in IT Service Management / Project Management