Senior Product Owner

Job Description

This is a remote position.

Job Summary:

The Senior Product Owner is responsible for defining and driving the strategic vision of Avertra’s products while ensuring alignment with business goals and customer needs. This role leads cross-functional teams, facilitates collaboration between stakeholders, and prioritizes initiatives that maximize value delivery. The Senior Product Owner plays a pivotal role in shaping the product roadmap, overseeing execution, and ensuring that development efforts result in high-impact solutions. In addition, this role involves mentoring junior product owners, refining product management best practices, and influencing leadership decisions.

Job Description:

Product Strategy

• Define and maintain a strategic product roadmap that outlines key initiatives, features, and enhancements over time.
• Own and articulate the product vision, ensuring alignment with organizational goals and customer needs.
• Analyze market trends, competitive landscape, and user feedback to refine and optimize the product direction.
• Lead executive-level discussions to secure buy-in for strategic product decisions and investments.
• Drive data-driven decision-making, leveraging customer insights and performance metrics to inform product enhancements.
• Advocate for a customer-centric product mindset, ensuring that business objectives and user needs align.

Project Delivery

• Work closely with the Project/Delivery Manager to manage project timelines, scope, and risk mitigation strategies.
• Oversee and ensure adherence to Avertra’s MiFlow methodology for product development and delivery.
• Establish and validate product requirements, translating business needs into functional specifications and conceptual designs.
• Own and maintain product backlog, prioritizing initiatives based on business value, customer impact, and technical feasibility.
• Lead backlog refinement sessions to decompose, estimate, and define actionable user stories.
• Ensure user stories are well-structured, clear, and aligned with acceptance criteria for development teams.
• Drive sprint planning meetings, ensuring alignment between business priorities and development team velocity.
• Lead agile ceremonies, including daily stand-ups, sprint reviews, and retrospectives, fostering an environment of continuous improvement.
• Engage directly with customers to gather feedback, ensuring the product meets evolving needs and expectations.
• Collaborate with UX teams to refine design requirements and create wireframes, prototypes, or mockups.
• Define and enforce acceptance criteria for user stories, ensuring that deliverables meet quality and business expectations.
• Oversee and validate testing efforts, ensuring that developed features align with business requirements before deployment.
• Ensure that the product complies with regulatory, compliance, and security standards where applicable.

Leadership & Stakeholder Engagement

• Act as a bridge between business stakeholders and development teams, ensuring smooth communication and alignment.
• Serve as a primary advocate for the product across the organization, influencing cross-functional teams and leadership.
• Engage with executive stakeholders, providing regular updates on product performance, challenges, and opportunities.
• Develop and implement best practices in product management, driving process improvements across teams.
• Facilitate alignment between engineering, marketing, customer success, and sales teams, ensuring a unified product strategy.
• Represent the company and product at industry events, client meetings, and internal leadership forums.

Mentorship & Team Development

• Mentor and coach junior and mid-level Product Owners, helping them develop product management skills.
• Establish a knowledge-sharing culture within the product team and across departments.
• Provide training on agile best practices, backlog management, and stakeholder communication.
• Support professional development initiatives, training programs, and certification paths for product team members.

Customer & Market Insight

• Conduct direct customer interviews, surveys, and data analysis to understand user pain points and needs.
• Monitor industry trends, competitor strategies, and emerging technologies to maintain product competitiveness.
• Drive the creation of user personas, customer journey maps, and market research reports to inform decision-making.
• Champion a customer-first approach, ensuring that customer feedback drives product iterations and innovation.

Team Collaboration

• Train and mentor junior product owners, providing guidance on product management best practices.
• Work closely with customer success, sales, and marketing teams to ensure effective product positioning and messaging.
• Contribute to the development of marketing, training, and documentation to support product adoption and growth.
• Advise and consult with cross-functional stakeholders on initiatives spanning the end-to-end value chain.
• Provide regular product updates to executive leadership, communicating key performance indicators and strategic direction.
• ​Lead knowledge transfer sessions to customer support teams, ensuring they have a deep understanding of the product's capabilities and value proposition.
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