Full Time Engineer L2 URY

Excis Compliance is a global IT support leader driven by innovation, collaboration, and service excellence. We are looking for a Full-Time IT Support Engineer to deliver advanced technical support and ensure seamless IT operations for our internal users and enterprise clients.

The ideal candidate is technically strong, customer-focused, and capable of resolving complex hardware, software, and network issues. This role is perfect for someone who thrives in a fast-paced environment, demonstrates strong ownership, and consistently delivers a high-quality end-user experience.

Join Excis for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

About Excis

• Clients in 190+ countries
  

  
  

• 6,000+ engineers globally
  

  
  

• 200+ enterprise clients
  

  
  

We foster an open, friendly, and growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

• Provide Level 2 technical support by resolving complex hardware, software, OS (Windows/macOS), printer, and endpoint issues escalated from Level 1, ensuring fast resolution and minimal downtime.
  
• Install, configure, deploy, and maintain desktops/laptops, operating systems, and enterprise client software, delivering reliable on-site and remote user support aligned with company standards.
  
• Perform network and connectivity troubleshooting, including wired/wireless networks, VPNs, peripherals, and endpoint-related issues to ensure stable and secure access.
  
• Manage endpoint security and access, including antivirus updates, system patching, user onboarding/offboarding, account provisioning, and device preparation while monitoring for security threats.
  
• Act as an escalation point and technical mentor for L1 teams; maintain ITIL-aligned documentation, SOPs, and knowledge base articles, and collaborate with cross-functional teams on IT projects and infrastructure improvements.

• Education & Experience: Bachelor’s degree in Computer Science, Information Technology, or related field with prior experience as a Desktop Support Engineer, IT Support Engineer, or similar technical support role.
  
• Technical Expertise: Strong, up-to-date knowledge of computer hardware, operating systems, applications, endpoint environments, and advanced troubleshooting for system and connectivity issues.
  
• Networking, Security & Cloud: Working knowledge of DNS, DHCP, IP addressing, wireless troubleshooting, endpoint security tools, and exposure to cloud platforms, scripting languages, and IT projects.
  
• Communication & Customer Service: Excellent English verbal and written communication skills, ability to clearly explain technical solutions to end users and business stakeholders, with a strong customer-focused mindset.
  
• Behavioral & Problem-Solving Skills: Demonstrates empathy, patience, emotional intelligence, strong analytical thinking, and creative problem-solving when handling complex or high-pressure support scenarios.
  

At Excis, your expertise directly contributes to operational success and user satisfaction across a global organization. You’ll work in a collaborative, hands-on environment that values learning, innovation, and teamwork.

What We Offer

• Competitive compensation package
  

  
  

• Continuous learning and skills development opportunities
  

  
  

• Exposure to enterprise environments, modern IT tools, and cloud technologies
  

  
  

• A supportive culture that values people, performance, and growth
  

  
  

• Opportunities to work with global teams