Receptionist

About the Role:
We are seeking a professional and friendly Receptionist to serve as the first point of contact for our Dubai office. You will manage front desk operations, handle incoming calls, coordinate appointments, and provide exceptional administrative support to ensure smooth daily operations and outstanding customer experiences.

Responsibilities:
Greet and welcome visitors in a warm and professional manner
Answer, screen, and forward incoming calls, taking accurate messages when necessary
Schedule, confirm, and manage appointments and meeting room bookings
Maintain a tidy and organized reception area and lobby
Handle incoming and outgoing correspondence, including mail and courier services
Assist with administrative coordination tasks such as filing, data entry, and document preparation
Use MS Office applications to create reports, maintain records, and support office workflows
Provide timely follow-up on client and team inquiries to ensure issues are resolved efficiently
Collaborate with other departments to facilitate seamless office operations
Uphold confidentiality of sensitive information and enforce security protocols

Required Qualifications:
3–7 years of experience in a reception, front desk, or customer service role
Proven proficiency in MS Office (Word, Excel, Outlook, PowerPoint)
Excellent verbal and written communication skills in English
Strong customer service orientation with a professional and friendly demeanor
Demonstrated ability in appointment coordination and call handling
Solid organizational skills and attention to detail in administrative coordination
Ability to multitask, prioritize, and work efficiently in a fast-paced environment
Familiarity with basic office equipment (phone systems, printers, scanners)
Valid UAE work permit or sponsorship

Preferred Qualifications:
Fluency in Arabic or additional languages
Experience in the hospitality, corporate, or healthcare sectors
Familiarity with CRM or scheduling software (e.g., Salesforce, Microsoft Teams)
Basic knowledge of UAE business etiquette and cultural norms
Strong problem-solving skills and proactive attitude
Ability to adapt to flexible working hours when needed
Previous experience in a multinational or multicultural workplace