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Service Quality Controller

30+ days ago 2026/06/23
Other Business Support Services
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Job description

BG Global is partnering with a leading provider of precision machinery solutions tailored for the jewelry manufacturing industry. Renowned for their technical innovation and customer-first approach, the company is seeking a Service Quality Controller to ensure consistent service standards, drive process improvements, and enhance customer satisfaction.


Key Responsibilities
- Monitor daily service activities to ensure compliance with quality standards, SOPs, and SLAs.

- Conduct service quality audits and analyse KPIs and customer feedback.

- Identify gaps and implement corrective and preventive actions.

- Prepare concise quality reports for management review.

- Handle service-related customer concerns and ensure timely resolution.

- Work closely with operations and customer support teams to support continuous improvement and compliance.


Requirements- Bachelor’s degree in Business, Operations, or a related field.

- 2–5 years of experience in service quality, QA, or operations.

- Strong analytical, reporting, and problem-solving skills.

- Customer-focused with good coordination and communication abilities.

- Quality / Six Sigma certification is a plus.



Benefits- Attractive Salary + Benefits


This job post has been translated by AI and may contain minor differences or errors.
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