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About the Role
We are looking for a proactive and hands-on Sales Manager to lead and support a Jordan-based
team serving UAE operations. The selected candidate will be responsible for supervising daily team
activities, monitoring performance, handling escalations, coordinating with UAE-based teams, and
helping build a structured and professional working environment.
This role is suitable for someone with strong experience in sales, customer service, telesales, call
center operations, or sales support management.
Key Responsibilities
• Supervise and support the daily activities of the team
• Monitor calls, messages, follow-ups, and order-related coordination
• Own assigned sales targets and be responsible for achieving them
• Follow up directly with key accounts and maintain strong relationships with major customers
• Act as the first point of escalation for customer or operational issues
• Track team productivity, attendance, service quality, and performance
• Coach and guide team members to improve communication and process compliance
• Coordinate with UAE-based teams to ensure smooth daily operations
• Prepare daily and weekly reports for management
• Support recruitment, onboarding, and training of new team members
• Help improve workflows, scripts, and internal processes
• Maintain a professional, disciplined, and solutions-oriented work environment
Candidate Profile
• Bachelor’s degree
• Previous experience in sales, telesales, customer service, call center operations, or team
supervision
• Prior experience managing or supervising a small team is strongly preferred
• Strong spoken and written English is mandatory
• Strong communication and people-management skills
• Ability to handle pressure, priorities, and daily operational issues
• Comfortable working with systems, trackers, and performance reports
• Professional, dependable, organized, and hands-on
• Able to coordinate effectively with different teams in a multi-location setup
Preferred Qualifications
• Experience in remote support operations or contact center environments
• Experience in building, managing, or stabilizing new teams or processes
• Experience in e-commerce, FMCG, flowers, gifting, or service-based industries is a strong plus
You'll no longer be considered for this role and your application will be removed from the employer's inbox.