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Principal Customer Experience Specialist

10 days ago 2026/08/19
Other Business Support Services
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Job description

  • Developing a customer experience strategy, service delivery frameworks, and plans for service improvement and development.


  • Enhancing and improving service delivery channels, as well as developing and optimizing customer touchpoints.
  • Conducting periodic analysis of feedback, opinions, public perception reports, and customer sentiment; and analyzing customer happiness results and mystery shopper evaluations of the department’s services.
  • Implementing best practices at both local and global levels to support the enhancement of customer experience through effective communication and constructive partnerships.

Qualification: Bachelor’s degree


Major: Administrative Sciences – Public Relations


Experience: 6 years of experience or more


This job post has been translated by AI and may contain minor differences or errors.
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