Principal Customer Experience Specialist

• Developing a customer experience strategy, service delivery frameworks, and plans for service improvement and development.

  
  
• Enhancing and improving service delivery channels, as well as developing and optimizing customer touchpoints.
• Conducting periodic analysis of feedback, opinions, public perception reports, and customer sentiment; and analyzing customer happiness results and mystery shopper evaluations of the department’s services.
• Implementing best practices at both local and global levels to support the enhancement of customer experience through effective communication and constructive partnerships.

Qualification: Bachelor’s degree

Major: Administrative Sciences – Public Relations

Experience: 6 years of experience or more