Job description
Brother International (Gulf) FZE seeks to recruit an IT Specialist – Supervisor to join our team in Dubai/U.A.E. The successful candidate will be responsible for maintaining and supporting established business-critical IT infrastructure, internal applications, data automation workflows, and end-user IT services.
This role requires a hands-on, proactive individual capable of operating daily business systems while coordinating closely with regional IT teams, local vendors, and following guidelines from corporate headquarters.
Key Responsibilities
1. Application & Automation Maintenance
- Maintain and monitor existing internal applications, custom automation bots, and integration scripts.
- Monitor Python bot environments and SQL-based scheduling systems to ensure daily job stability.
- Provide basic support for internal .NET Web APIs hosted on IIS environments.
- Escalate complex software bugs to external development vendors and track issue resolution.
2. Database, BI & Reporting
- Maintain and support Microsoft SQL Server databases used by internal applications and BI systems.
- Troubleshoot daily run errors in existing SSIS integration packages and SSAS analytical cubes.
- Update and enhance existing Power BI dashboards (modifying DAX calculations, adding drill-throughs/tooltips as requested by business units).
- Monitor data refresh schedules to ensure reporting accuracy.
3. SAP & Business System Support
- Provide first-line SAP support for end-users, assisting with common transaction codes and routine data extraction processes.
- Coordinate directly with SAP partners and regional/headquarter IT teams for advanced troubleshooting or custom development requests.
4. Infrastructure & Support Operations
- Administer Windows Server environments including Active Directory, Group Policy, DNS, and DHCP.
- Operate and maintain the established Hyper-V virtualization infrastructure and virtual machine lifecycles.
- Monitor daily backup jobs, execute standard patch management processes, and maintain disaster recovery documentation.
- Provide Level 2 / Level 3 technical support for end-users and office systems.
5. Network & Security Operations
- Monitor Cisco Meraki environments (MX firewalls, Client VPN) and report anomalies.
- Support secure remote access solutions using Ivanti Connect Secure VPN.
- Deploy security patches in strict alignment with corporate IT security standards and policies.
6. Documentation & Coordination
- Maintain up-to-date technical documentation, SOPs, and system runbooks.
- Assist with IT asset management and software/license renewal tracking.
Skills
Education & Technical Skills & Experience
🛑 Required
- Experience & Education: Bachelor’s degree in computer science, IT, or a related field, with a minimum of 5 years of hands-on experience in an IT department (multinational experience is highly preferred).
- Systems Administration: Strong, proven knowledge of Microsoft Windows Server administration, Active Directory, Group Policy, DNS, and DHCP.
- Virtualization: Hands-on experience managing virtualization technologies (specifically Hyper-V lifecycle and backups).
- Networking: Experience administering Cisco Meraki networking environments (firewalls, routing, and switching). Formal certification like CCNA (or equivalent) is required.
- Core Systems Validation: Microsoft Certification (such as Azure Administrator, MCSA, MCSE, or a modern equivalent) is required to ensure standard infrastructure competency.
- Data & Databases: Practical experience working with Microsoft SQL Server (running queries, managing basic agent jobs, and checking databases).
- Application Support: Experience supporting IIS-hosted .NET web applications (knowing how to check IIS pools, restart sites, and view logs).
- Soft Skills & Logistics: Excellent command of written and spoken English with strong communication skills. Currently be living in Dubai/U.A.E. and ready to join by 1/July/2026.
⭐ Nice to Have / Advantage
- Business Intelligence: Experience supporting Power BI environments and updating dashboards. A Microsoft Power BI / Data Analyst certification is a major plus but shouldn't block a great infrastructure candidate.
- Data Engineering Traces: Prior exposure to troubleshooting or maintaining existing SSIS integration packages and SSAS analytical cubes.
- ERP Familiarity: Basic familiarity with SAP user support and standard reporting/data extraction workflows (they don't need to be an SAP consultant, just know how to navigate it).
- Automation: Knowledge of Python scripting and automation workflows (huge advantage for maintaining your custom bots).
This job post has been translated by AI and may contain minor differences or errors.
Preferred candidate
Years of experience
5 - 8 years
Residence location
Dubai, United Arab Emirates
