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Implementation Manager (EMR / EHR)

30+ days ago 2026/06/28
Other Business Support Services
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Job description

JOB TITLE: Implementation Manager


PURPOSE:


To lead the end-to-end implementation of an AI-powered workforce suite across large, shift-based organizations, primarily within healthcare. The role is accountable for delivery excellence, executive stakeholder leadership, successful system integration, and go-live outcomes that transition clients from manual scheduling processes to data-driven workforce optimization.


KEY RESPONSIBILITIES


  • Lead end-to-end SaaS implementations from discovery to go-live and hyper-care.
  • Configure core modules: Predictive AI Demand Planning, Smart AI Scheduling, Mobile Self-Service tools.
  • Manage integrations with EMRs (e.g., Epic), ERP, and Time & Attendance systems.
  • Serve as primary client-facing lead with C-level stakeholders; drive governance and alignment.
  • Implement change management strategies for shift-based staff adoption.
  • Ensure measurable business outcomes: cost optimization, staff utilization, compliance.
  • Identify expansion opportunities and collaborate with Sales for growth initiatives.
  • Translate complex client requirements into structured implementation plans.
  • Validate workforce analytics and system data quality.

QUALIFICATIONS, SKILLS, AND EXPERIENCE


  • 7 to 10 years in Implementation, Project Management, or Consulting; SaaS experience preferred.
  • Proven track record in healthcare or shift-based industries (hospitality, airlines, retail, logistics).
  • Understanding of shift scheduling complexities, compliance, and workforce management.
  • Hands-on experience in scheduling roles (supervisor, workforce planner) preferred.
  • Experience with healthcare systems in UAE, UK, or US is advantageous.
  • Knowledge of data integrations (APIs, HL7, file transfers) and analytics validation.
  • Bachelor’s degree required; Industrial Engineering or process optimization preferred.
  • PMP, Agile, or equivalent certifications are a plus.
  • Strong executive presence, leadership, and stakeholder management skills.
  • High energy, delivery-focused, analytical, accountable, and comfortable navigating complexity.

Industry Focus: Healthcare as primary sector, with secondary exposure to logistics, retail, and hospitality.



This job post has been translated by AI and may contain minor differences or errors.
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