ENTERPRISE ARCHITECT (SERVICENOW AND MANAGED SERVICES)

Role Overview

We are seeking a highly experienced Senior Solution Architect (15+ years) to lead the design, governance, and delivery of an enterprise-scale ServiceNow platform within a large multinational oil and gas organization operating in the UAE and globally.

This is a cross-CoEI (Center of Excellence & Innovation) role, requiring architectural leadership across all major ServiceNow platform domains rather than a single module focus. The architect will ensure cohesive, scalable, and value-driven solutions across the enterprise.

While ITAM is a key program focus, this role requires broad, multi-module expertise spanning ITSM, ITOM, SecOps, HRSD, Workplace Service Delivery (WSD), and ServiceNow AI / market-facing AI capabilities.

The architect will operate within a SAFe delivery model and CoE structure, ensuring alignment to enterprise architecture, governance standards, and business outcomes.

Key Responsibilities

1. Enterprise Platform Architecture

• Define and own the end-to-end architecture across the ServiceNow platform.
• Establish cross-domain architectural standards, patterns, and guardrails.
• Ensure consistency and interoperability across all ServiceNow modules.
• Drive platform scalability, resilience, and long-term sustainability.

2. Cross-CoEI Architectural Governance

• Provide architectural oversight across all CoE domains (ITSM, ITOM, ITAM, SecOps, HRSD, WSD, AI).
• Govern design decisions across Agile Release Trains (ARTs).
• Lead architecture review boards and enforce design authority.
• Define reusable frameworks and shared services across domains.

3. Multi-Domain Solution Design

• Design integrated solutions spanning multiple ServiceNow modules.
• Ensure alignment between IT, HR, Security, Workplace, and Operations workflows.
• Define enterprise-wide data strategies and service models.
• Drive adoption of CSDM across all domains.

4. Platform Strategy & Roadmap

• Define and evolve the ServiceNow platform roadmap across all business units.
• Align platform capabilities with business transformation goals.
• Identify opportunities to leverage AI and automation across workflows.

5. Integration & Ecosystem Architecture

• Architect integrations across ERP (SAP), HR, Finance, Security, and cloud platforms.
• Define API strategies and event-driven architectures.
• Ensure seamless data flow across enterprise systems.

6. SAFe & Delivery Alignment

• Provide architectural leadership within SAFe.
• Support PI Planning and architectural runway definition.
• Ensure alignment between architecture and delivery execution.

7. Risk, Security & Compliance

• Ensure compliance with UAE regulatory and enterprise security standards.
• Align platform architecture with SecOps capabilities.
• Mitigate risks across data, integrations, and platform design.

8. Leadership & Stakeholder Engagement

• Act as a trusted advisor to senior stakeholders.
• Mentor architects and senior technical consultants.
• Drive alignment across business and IT leadership.

Technical Platform Requirements

Cross-Platform Expertise

• Deep experience across:
  • ITSM
  • ITOM (Discovery, Service Mapping, Event Management)
  • ITAM (HAM, SAM Pro)
  • SecOps (Security Operations, Vulnerability Response)
  • HR Service Delivery (HRSD)
  • Workplace Service Delivery (WSD)
  • ServiceNow AI / GenAI / Market Solutions
  • App Engine / CSDM

Platform Architecture & Data

• Expertise in CMDB and CSDM across enterprise domains.
• Strong understanding of cross-module data relationships.
• Ability to design enterprise-wide data strategies.

Integration Architecture

• Strong experience with enterprise integrations (SAP, HR, Finance, Security).
• API strategy (REST/SOAP) and event-driven architecture.

Platform Governance

• Experience defining development standards and CI/CD strategies.
• Oversight of instance strategy, upgrades, and release governance.

AI & Automation

• Experience leveraging ServiceNow AI capabilities.
• Ability to embed AI into enterprise workflows responsibly.

Required Experience & Qualifications

• 15+ years of IT experience with 7–10+ years on ServiceNow.
• Proven experience as an enterprise ServiceNow Solution Architect.
• Experience across multiple ServiceNow modules (not single-domain).
• Strong experience in large, multinational environments.
• Experience in SAFe and CoE operating models.

UAE-Specific Requirements

• Experience in UAE/GCC enterprise environments (oil & gas preferred).
• Understanding of regional compliance and operating models.
• Ability to work in multicultural, distributed teams.

Preferred Certifications

• ServiceNow CTA (highly desirable).
• Multiple CIS certifications across modules.
• SAFe Architect or Agilist certification.

Key Competencies

• Enterprise-level architectural thinking.
• Strong governance and decision-making ability.
• Ability to design across multiple domains.
• Strong stakeholder influence.

Success Measures

• Cohesive architecture across all ServiceNow domains.
• Successful multi-module platform adoption.
• Alignment between business outcomes and platform capabilities.

Additional Notes

This role is responsible for ensuring the ServiceNow platform operates as a unified enterprise capability rather than siloed implementations, driving maximum business value across all domains.

Vertical

Technology