E-Commerce Executive

Job Summary

The E-Commerce Executive will manage and grow the company’s online sales channels across the UAE and GCC, including marketplaces and B2B portals. Your role involves handling IT product listings, pricing aligned with the local market, inventory coordination, and supporting digital sales growth for hardware, software, and networking solutions.

Key Responsibilities

1. Marketplace & Channel Management (UAE Focus)

• Manage listings and sales on platforms such as Amazon.ae, Noon, and other regional platforms
  
• Coordinate with marketplace account managers for promotions and campaigns
  
• Ensure compliance with UAE marketplace policies and VAT requirements
  

2. Product Listings (IT Distribution Focus)

• Create and maintain detailed listings for IT products (laptops, printers, servers, networking devices, accessories)
  
• Upload Arabic + English content where required
  
• Ensure accurate specs, SKU mapping, and warranty details (important in UAE market)
  

3. Pricing & Market Alignment

• Monitor competitor pricing across UAE distributors and online sellers
  
• Adjust pricing based on:
  
  • Import costs & currency fluctuations
    
  • UAE VAT (5%)
    
  • Market demand and promotions
    
• Coordinate with sales team for B2B pricing strategies
  

4. Inventory & Supply Chain Coordination

• Work closely with warehouse (JAFZA / Dubai mainland operations)
  
• Sync stock across ERP and online platforms
  
• Manage backorders, lead times, and product availability
  

5. Order Processing & Fulfillment

• Handle daily order processing (B2C & B2B)
  
• Coordinate with logistics partners (Aramex, Fetchr, etc.)
  
• Ensure timely delivery across UAE and GCC
  

6. Sales Performance & Reporting

• Track KPIs such as:
  
  • Revenue by channel
    
  • Conversion rates
    
  • Top-selling SKUs
    
• Prepare weekly/monthly reports for management
  
• Identify high-demand IT categories (e.g., gaming laptops, networking gear)
  

7. Customer & Vendor Coordination

• Handle customer inquiries (technical + order-related)
  
• Coordinate with vendors/brands for product data
  
• Manage returns, warranty claims, and replacements
  

8. Digital Marketing & Promotions

• Support campaigns during key UAE sales periods:
  
  • Dubai Shopping Festival
    
  • White Friday
    
  • Ramadan
    
• Assist with Google Ads, marketplace ads, and email campaigns
  
• Improve SEO for product pages
  

• Bachelor’s degree in Business Administration, Marketing, or IT
  
• 2–4 years in e-commerce within UAE or GCC
  
• Experience in IT trading / distribution is highly preferred
  

Technical Skills

• Experience with platforms like Shopify, Magento, or WooCommerce
  
• Strong knowledge of UAE marketplaces (Amazon, Noon)
  
• ERP system experience (SAP, Oracle, or similar)
  
• Advanced Excel skills (pivot tables, reporting)
  

Preferred Knowledge

• Understanding of UAE IT distribution ecosystem
  
• Familiarity with local compliance:
  
  • VAT invoicing
    
  • Import/export processes
    
• Basic knowledge of Arabic (advantage)
  

Key Competencies

• Strong attention to detail (especially product specs)
  
• Analytical mindset for pricing and sales optimization
  
• Ability to work in a fast-paced trading environment
  
• Coordination across sales, warehouse, and finance teams