Customer Success Manager

Role Overview

A Customer Success Manager to own and grow performance and influencer marketing accounts while acting as a key internal stakeholder to the Product team. This role requires someone who can independently manage revenue-driving accounts, understand campaign models and internal processes, and translate client needs into structured product and process improvements.

Key Responsibilities

• Own performance & influencer marketing accounts (ROAS-driven)

  
  
  

• Lead optimization, retention, growth planning, and upselling

  
  
  

• Build strong, strategic client relationships

  
  
  

• Collaborate closely with Product to translate client requirements into actionable inputs

  
  
  

• Coordinate cross-functionally (BI, Ops, Finance, Influencer, Product)

  
  
  

• Identify workflow gaps and proactively improve processes

  
  
  

  What We’re Looking For

  
  
  

• 5–7 years total experience, with 3+ years in Account Management or Customer Success

  
  
  

• Experience managing performance-based accounts (e-commerce, SaaS, marketplace, etc.)

  
  
  

• Exposure to SaaS/product environments and cross-functional collaboration

  
  
  

• Strong analytical skills and data literacy

  
  
  

• High ownership, accountability, and ability to operate with minimal supervision

  
  
  

• Preferred: Background in performance marketing, influencer marketing, affiliate, or agency + product environments.

  
  
  

Why Join Us

Join a collaborative, fast-moving team that puts customers at the centre of decision-making. You’ll have the opportunity to shape customer success practices, work with cross-functional teams, and directly influence product and business outcomes while growing your career in a supportive, high-impact environment.