Job description
Detailed Responsibilities:
- Monitor order status with a strong focus on back-order reduction and new model order coordination.
- Track and analyze VOR (Vehicle Off Road) orders and monitor the distributor's order mix and open WIP (Work in Progress) lists.
- Drive cost optimization initiatives including air freight and documentation cost reductions.
- Establish and maintain weekly communication with distributors; implement collaborative planning strategies to align supply and demand.
- Conduct market visits as required to enhance distributor engagement and operational visibility.
- Liaise closely with internal departments such as Aftersales, Inventory, Quality, and Logistics.
- Coordinate with intercompany sources in USA and Italy to track the status of back-ordered parts at RDCs (Regional Distribution Centers).
- Act as the first point of contact at the RDC for all supply chain-related topics across the covered markets.
- Maintain continuous engagement with 3PL service providers to ensure high service levels.
- Ensure distributor operations align with Stellantis standards, policies, and KPIs.
Skills
Customer-Facing & Communication
- Effective Communicator: Strong verbal and written skills; capable of explaining technical and logistics details clearly to various stakeholders.
- Problem Solver: Proactive in resolving delivery issues, complaints, and part discrepancies efficiently.
Relationship & Stakeholder Management
- Proven ability to build and maintain long-term distributor relationships, ensuring high satisfaction levels and operational excellence.
Operational & Analytical Strengths
- Attention to Detail: Ensures precision in part numbers, quantities, invoicing, and delivery documentation.
- Data Management: Capable of recording service interactions and generating performance reports.
- Time Management: Efficiently handles multiple tasks including order follow-ups, queries, and internal coordination.
