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Community Manager

9 days ago 2026/06/19
Full time
10-49 Employees · Recruitment & Employee Placement Agency
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Job description

Description

In this role, you will play a pivotal role in supporting the development and implementation of best practices in community and facilities management. You will be responsible for creating a positive experience for all residents and owners by delivering high-quality services that exceed expectations within your assigned jointly-owned property (JOP), while also driving revenue growth, optimizing costs, and ensuring regulatory compliance.


Role & Responsibilities:


Service Provider Supervision

Contractor Supervision:

  • Implement a checklist for contractor performance tracking
  • Conduct weekly and monthly site inspections and record findings

Review SLA and Performance

  • Score vendors annually and report top and low performers

Issue:

  • RFQ, Technical Report, and create Deals

Resident Happiness & Customer Service

  • Drive a culture of open communication, swift resolution, and satisfaction. Ensuring all residents use community software and all queries are resolved through it
  • Implement a 24-48-hour turnaround time on escalated resident queries and issues by HD.
  • Set up quarterly resident feedback surveys and digital suggestion boxes

Owners Committee Point of Contact

  • Execute the Owners Committee meeting
  • Prepare and submit the agenda through Mollak
  • Prepare and circulate MOMs with clear action points to implement after each meeting

Issue:

  • Eemergency notices through digital platforms

Crisis & Complaint Management

  • First point of contact for emergency response, coordination of any emergencies
  • Monitor and resolve cases in Mollak within RERA timelines
  • Issue Mollak violation notices 24 hours after unnoticed warning
  • Respond to RVS and/or legal warnings from DLD

Regulatory Alignment

Guarantee full alignment with DLD, RERA, and JOP Law

  • Attend meetings with authorities if needed (DM, DLD, RERA, etc.)

Prioritize life safety, fire codes, and community compliance

  • Maintain up-to-date fire and safety certifications and Red Folder
  • Participate in annual fire drills and quarterly safety awareness campaigns

Event & Community Engagement

Organize events to foster a vibrant, connected, and conscious community

  • Plan event calendar (major events, 2 kids, 1 gathering)
  • Introduce campaigns and sustainability education programs.

Document Management

  • Maintaining records in Shared drives
  • Provide data for the Monthly Management Report
  • Issue emergency notices through digital platforms


Skills

What we offer

Your salary is a tax free! You will have the opportunity to expand your network and be a part of a dynamic and growing company. Our client offers a direct employment contract, competitive salary package, and other benefits as per UAE Labor Law.

Who you are

You are a proactive and experienced Community Management professional with a proven track record in enhancing resident satisfaction and ensuring operational excellence within jointly-owned properties.


Skills & Competencies:

  • Strong organizational and time-management skills
  • Proven expertise in conflict resolution and managing sensitive situations with empathy and tact.
  • Strong analytical and decision-making skills
  • Good knowledge in business math, accounting, and commercial skills.
  • Advanced computer skills (MS Office), including PowerPoint presentation and MS Excel.

Education & Qualifications:

  • Bachelor's degree is preferred.
  • Minimum of 3 - 5 years of managerial level experience in the hospitality industry within the UAE
  • Exceptional communicator, with the ability to build strong relationships and influence strategic development through a clear and well-supported vision.
  • DLD, RERA & JOP Law knowledge would be preferred but not Mandatory.


This job post has been translated by AI and may contain minor differences or errors.
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